All-in-one knowledge base software

Create stunning knowledge repositories & FAQs with ease.

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✓ Customer service 24/7

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Knowledge base software for better self-service

Improve the daily routine of your customer support agents and provide the best customer experience with our self-service customer portal. Take advantage of LiveAgent’s knowledge base tools and provide relevant articles, how-to guides, and other useful information for the needs of every customer.

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Knowledge base management

Improve your knowledge management and provide relevant answers to everyone who seeks great customer service experiences.

Create it

Configure it

Customize it

Fill it with content

Create it

Configure it

Customize it

Fill it with content

Knowledge management for support teams

Our intuitive knowledge base software can help you manage company knowledge and make it accessible for every customer. Solve customer issues and customer support tickets with knowledge sharing and focus on more pressing issues.

Just some of what your agents can use:

Write and provide elaborate articles to customers with our WYSIWYG editor
External and internal knowledge bases for knowledge sharing
Customizable themes, and a beautiful interface for your knowledge hub

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Support team view

Customer view

What are the key knowledge base software features?

Provide easy answers to questions and cut down your response time. Our tool comes with multiple types of knowledge bases,
search functions, and team collaboration tools.

Content management

WYSIWYG editor

Our What-you-see-is-what-you-get (WYSIWYG) editor can help you create articles, guides, how-tos, and information segments to help you grow your knowledge hub. Knowledge sharing is easy with our beautiful editor. Format your texts, add images or take advantage of other advanced features at your disposal. It also functions as a markdown editor, so you can also use HTML or CSS to create custom designs.

Write your learning content with our WYSIWYG editor
Take advantage of HTML or CSS to enhance your articles

Learn more about WYSIWYG editor

Visitor tracking

Forum

LiveAgent forum is an integral part of your knowledge base platform. Any customer or customer support team member can engage in a forum conversation. It is possible to troubleshoot problems, offer suggestions, and determine solutions to issues together with them. You can also take advantage of internal forums, and collaborate on internal knowledge base issues with one knowledge base solution.

Build relationships with customers via support forum
Collaboration with colleagues and customers in one place

Learn more about forum

Happier customers

Feedback & Suggestions

Gathering feedback and reading suggestions from customers improves both your knowledge base and your business. It can help you improve learning content and build better relationships with customers if you read suggestions and respond to them. Offer your customers the opportunity to suggest changes or give you new ideas for improvement. Add and customize the feedback button to your liking.

Gather feedback and suggestions with one button
Improve relationships by listening to customer suggestions

Learn more about feedback & suggestions

Advanced search

Your customers can use a search box to help them quickly find answers or specific topics within your knowledge base. With our powerful search engine bar, our knowledge management software is easy to use, especially when there is a lot of content. By offering an easy search function, you can assist customers in finding knowledge articles and decrease the number of support tickets for common problems.

Advanced search widget to help customers find answers
Faster issue resolution and happier customers

Learn more about search widgets

Intuitive interface

User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked. LiveAgent’s interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.

Intuitive interface with easy navigation
Easy to use even without learning or experience

Learn more about knowledge base builder

Simple organizing

Multi-language support

LiveAgent’s knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries. Your business only needs to create essential articles and provide them in languages that your customers need. This solution can improve customer experience and, thus, customer satisfaction. Create a category for each language to update your knowledge base content for new audiences.

Create knowledge base content for multiple languages
Reach more audiences with your public knowledge bases

Learn more about multilingual support

Multi-knowledge base

Multi-knowledge base support

A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content. Provide your customers with the knowledge they want with stunning guides.

Manage multiple external knowledge bases
Create multiple private knowledge bases for agents

Learn more about multi-knowledge base

User manuals

Articles

Write comprehensive articles filled with useful information and keep them organized and easy to find. Articles are easy to write with LiveAgent’s WYSIWYG editor. Spread knowledge and let your customers find solutions on their own. Looking to educate your customer support team members? Internal knowledge base articles can serve as educational material and they can help your agents solve issues faster.

Write comprehensive articles and guides for solving issues
Educate your customer support teams and make them experts

Learn more about articles

File support

Attachments

Looking to enhance your written knowledge with attachments? With knowledge base software, businesses can easily create and upload various content to their knowledge base, improving the overall customer experience and increasing brand loyalty. Add pictures, screenshots, photos, and audio files such as recordings or even video files and embed videos from services like YouTube.

Attachments can make your articles easier to comprehend and read or make them more entertaining. Add video tutorials or demos to your how-to guides, or show step-by-step instructions with product screenshots.

Add all important types of attachment types to your articles
Enhance your articles with pictures, videos, or voice recordings

Learn more about attachments

Start using LiveAgent now!

Try all that we have to offer with a free 30-day trial

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✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Improve business processes
with a knowledge base platform

You know your customers the best. Give them the information they need and focus on their satisfaction.

Impatient customers seeking help

A well-written knowledge base article provides your customers with the fastest assistance. Draft, design, and edit all knowledge base articles with a WYSIWYG editor.

Lost and confused customers

Lost customers can churn. To prevent that, create FAQs (frequently asked questions) and technical product guides as a part of your support portal.

Overloaded customer support

Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.

Testimonials

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It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
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Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
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I have to say, I have never experienced such a professional customer approach.
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We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
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With LiveAgent we’re able to give our customers support wherever they are.
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I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
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I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
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We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
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Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
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We’ve been using LiveAgent since 2013. We can't imagine working without it.
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It's a cost-effective solution that can help you with a large amount of support requests via different channels.
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Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
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The support team always responded promptly with quick to implement solutions.
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It helps us categorize the nature of the tickets and statistically track what our clients need most.
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We see LiveAgent as a great tool for communicating with customers.
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LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
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Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
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