Take a tour
of LiveAgent

See what powers LiveAgent:
from features and integrations
to industry solutions.

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Better customer experience with LiveAgent

LiveAgent can help you build better customer relationships, and help your customer service team provide an overall better service in every regard. 

LiveAgent ticketing system software offers a multi-channel toolset that helps you provide support via every popular customer service channel. Take advantage of more than 130 features and 200+ integrations that can help you every step of the way. Get started with our free 30-day trial and start improving your customer communication today!

  • Best support for smart business, G2 badge
  • GetApp leader in cal tracking software badke 2025
  • Capterra shortlist badge for favorite help desk software 2025
  • Software Advice badge, Front runners, Help Desk category

All support channels under one roof​

LiveAgent is an omnichannel platform that helps you manage all your customer communication efficiently.

LiveAgent - multichannel help desk
LiveAgent multichannel help desk software

Explore our wide range of tools and features

Discover how our toolset can help you improve your communication capabilities.

New HelpDesk Tour

Help Desk Software

LiveAgent has everything a modern help desk requires. Our state-of-the-art software is full of efficiency features that will help you turn every ticket status from open to solved in no time.

Discover help desk solution

New Ticketing Tour

Ticketing

LiveAgent relies on a state-of-the-art ticketing system that can manage and organize your customer communication.

Discover ticketing

Social Media

Provide convenient support and handle requests via Facebook, Twitter, Instagram, Viber, and WhatsApp.

Discover social media

New Socials Tour
New LiveChat Tour

Live Chat

One of the fastest live chats available comes packed with features that can help you sell more and reply faster.

Discover live chat

Knowledge Base

Create a customer portal with a knowledge base full of useful articles, guides, forums, or even answers to FAQs.

Discover knowledge base

New Knowledgebase Tour
New Call Center Tour

Call Center

LiveAgent call center can handle inbound and outbound calls, and it comes with features like IVR and callbacks.

Discover call center

LiveAgent can fit into any type of business

LiveAgent tools and features are suitable for use in many types of businesses in any industry.

Bussiness solutions

LiveAgent is the right fit for any niche and any type of business. Discover what it can do for various types of businesses and how it can help you improve.

Industry solutions

If you’re looking for the right help desk system for your startup, you’re at the right place. See why you should choose LiveAgent.

Use cases

LiveAgent brings positive change to many companies worldwide. Read stories of our customers and see how they improved their business with LiveAgent.

Over 190 CMS & Payment Gateways integrations with LiveAgent

Integrate, Automate, Innovate.

Learn more with LiveAgent

LiveAgent is more than just a service desk software. We help businesses learn, and we provide solutions for customer support teams free of charge.

The story behind LiveAgent

Find out more about the team behind LiveAgent help desk software and our success.

The story

How LiveAgent was born

Born in 2004, LiveAgent has an inspiring story behind its establishment. During the work in Quality Unit our founders realized that their communication with customers can use an enhancing tool. After thorough market research, they decided that no solution available could fulfill their needs.

So if you cannot buy a product to supercharge your customer interaction, why not develop one, – they thought. And this is how LiveAgent was born – a versatile helpdesk platform with omnichannel capabilities, integrations and ticketing.

Awards

Top rated helpdesk software

Over the years LiveAgent has received numerous awards from the most popular software review websites, such as Capterra, G2, GetApp and many more. We became one of the industry leaders and consecutive winners of multiple helpdesk award categories. 

  • Best Support for Small BusinessG2
  • Leader in Call Tracking SoftwareGetApp
  • Spring 2025 LeaderSourceForge
  • Best Support, Winter 2025SoftwareSuggest

Long-term benefits

Why companies
trust LiveAgent

LiveAgent helpdesk software is used by customer service departments worldwide. Our users consistently review LiveAgent positively for its:

Business benefits

  • Reduced response time
  • Multi-channel communication
  • Automation and organization features
  • Easier workflow with features and integrations

Positive impact

  • Satisfied and happier customers
  • Better customer ratings
  • Increased customer loyalty
  • Faster communication and satisfaction

Over 30,000 businesses can’t be wrong

Check out our success stories and testimonials and find out how LiveAgent increased customer satisfaction rates of our clients.

“The greatest thing about LiveAgent is that it can manage everything from one place whether it is a phone call, chat or an email. “

Transparent and fair pricing

No contracts, no hidden fees, fully transparent pricing, billed only for real usage annually or monthly. Select the right plan and start providing the best customer support.

$15 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 5 live chat buttons
  • Departments management
Related Articles to Tour
Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Provide excellent customer service

Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.

Would you like to learn more about LiveAgent? Request a free demo to learn more about LiveAgent and how it can help you succeed.

Schedule a demo

Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.

The right fit for every business

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.

LiveAgent customer service webinar focuses on multi-channel help desk solution. Live chat, ticketing software, live chat, built-in call center and much more are included. LiveAgent free trial is available for a limited time.

Explore LiveAgent webinars

Learn LiveAgent features with free webinars! Master ticketing, live chat, & more. No setup fees, 24/7 support, cancel anytime!"

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