Discover our multi-channel toolset with 130+ ticketing features and 200+ integrations with the tools you love.
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload, while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status or filter out simple inquiries before they reach your team – all with the power of an AI assistant.
LiveAgent has been selected as the fastest implementation software, the best live chat software, and an industry leader
by customers on prominent review portals.
Phone calls are an easy way to solve most customer issues with a more personal approach. Provide personalized customer service and increase your issue resolution by up to 56%. Take advantage of all essential features of the LiveAgent call center software – unlimited call recordings, IVR, or agent availability management and achieve excellent customer service with every call.
LiveAgent’s ticketing system is the star of the show that makes everything run smoothly. By switching to ticketing, you can save up to 95% of your time, money, and resources. Our ticketing system can gather all of your communication from every single channel you use and organize it for you in one place. Start with LiveAgent ticketing and provide cost-saving, efficient and exceptional customer service.
Social media integrations are one of the most popular customer support channels available. Social media support has a high satisfaction rate, and up to 70% of customers choose to return to businesses with social media support. Grow a loyal audience, and provide amazing customer support via Facebook, Twitter, and Instagram. LiveAgent also enables communication via WhatsApp and Viber.
Self-service is invaluable at every help desk. Knowledge base articles are an essential part of the customer portal that customers can visit anytime and find advice on their own. In fact, 90% of all customer traffic comes from a knowledge base. Get started with LiveAgent and write knowledge base articles, guides, and how-tos straight from your dashboard.
Reply your customers wherever they are thanks to the omnichannel help
desk and built-in call center.
Our extensive and reliable features are just the tip of the iceberg. Find out what makes LiveAgent such a great choice for many companies worldwide.
LiveAgent help desk solution has the fastest and easiest implementation, proven by multiple awards. Get ahead of your competition and set up your multi-channel help desk within a couple of minutes.
We don’t hide from your requests behind FAQs. We’re here for you 24/7. You can reach our customer support team without unnecessary steps, so we can provide you with a direct customer support experience.
Take a look at the key features and benefits you get when you pick LiveAgent as a dedicated help desk and communication tool for your business.
Learn how Matchaflix optimized their helpdesk with LiveAgent - achieving faster response times, higher resolution rates, and converting 37% of customer inquiries into purchases.
SATUR travel agency is the largest Slovak travel agency with more than 100 years of experience and 90 000 satisfied clients, who have the opportunity to travel to more than…
Take a tour of LiveAgent and explore every feature, functionality, and use case of our multi-channel help desk solution.
If you’re looking for the right help desk system for your startup, you’re at the right place. See why you should choose LiveAgent.
Find out about the latest LiveAgent updates and explore how we continuously improve our solution.
We offer concierge migration services from most of the popular help desk solutions.
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