About LiveAgent

About LiveAgent

Did you know that LiveAgent is the original help desk software? 

Back in 2004, our founding fathers, Viktor and Andrej, created a software development company called Quality Unit. They realized that communication with their customers was often inefficient, so they searched for software that would help them provide real-time customer service. Discovering no solution could fulfill their needs, they decided to develop LiveAgent — a supercharged customer support tool with live chat, ticketing, and help desk capabilities.

The rest is history. LiveAgent was born, spearheaded by two fearless pioneers who were determined to make their dreams into reality. And they did. Today, LiveAgent serves over 150 million users and over 40,000 businesses worldwide. We employ over 100 innovators and have three offices — two in Europe (Bratislava and Kyiv) and one in New York City.  

The best part? Almost 15 years later, our customers are a testament to our dedication to making LiveAgent the best and most versatile help desk software on the market. 

Mission

At LiveAgent, we’re dedicated to creating affordable, functional, and above all, helpful software. Our goal is to keep pushing our thinking, designing, and coding boundaries to improve continuously. We strive to offer an innovative tool that keeps evolving according to our customer’s needs.

Company vision

Our vision is to put customer support at the heart of every business. We want excellent customer service to be attainable as well as a standard practice. Excellent service shouldn’t be extraordinary; it should be a given, regardless of the channel you use for communication.

Meet the heads of our team