Milestones

2004
Founders Andrej Harsani and Viktor Zeman have trouble supporting their Post Affiliate Pro customers in real-time. This sparks an idea, and they start developing LiveAgent live chat software.

2006
LiveAgent live chat software hits the market.

2009
LiveAgent surpasses the 5,000 paid customers mark.

2011
LiveAgent gets an overhaul and expands its functionality. LiveAgent multi-channel help desk software is born.

2014
Self-hosted plans move to the cloud.

2017
LiveAgent opens the Kyiv office.

2019
LiveAgent opens the New York office.

2020
LiveAgent is recognized as the best live chat, knowledge base, help desk, ticketing, and call center software by G2 and Capterra.

2021
LiveAgent acquires over 30,000 happy customers.

2022 
LiveAgent is awarded with the Leader in Call Center Software recognition by GetApp.

2023 
LiveAgent is recognized as the Best Ease of Use Helpdesk by Capterra.

2024 
LiveAgent celebrates it’s 20th anniversary. Cloud infrastructure migrates from Linode to AWS.

2025

FlowHunt integrates with LiveAgent to enhance AI capabilities