Author
Daniel Pison

Daniel Pison

Daniel is responsible for the marketing and communication strategy at LiveAgent. He is a member of the inner product circle and company topmanagement. During his previous professional career, he held various managerial positions in the field of marketing and client communication. Daniel is one of the experts on AI and its integration into the customer service environment.

Daniel Pison

Categories:Alternatives Blog

April 26, 2024

Top 10 best Help Scout alternatives for 2024

Help Scout, has been a go-to tool for many businesses. However, as customer needs grow more complex, the search for… Learn More
Categories:Reviews Blog

April 18, 2024

Comprehensive guide for remote help desk software + review

Remote help desk software is an essential part of IT support operations to remedy user-facing issues remotely. Typically, this is… Learn More
Categories:Alternatives Blog

April 16, 2024

The top 15 Gmail alternatives for 2024

Email has become a universal channel of communication, integrating itself into the professional and personal streams of almost everyone’s life.… Learn More
Categories:Blog Live Chat

April 12, 2024

23 Live Chat Statistics: Key Insights for 2024

As we move into a fast-paced digital future, how we connect and communicate has transformed dramatically, with live chat becoming… Learn More
Categories:Reviews Blog

February 2, 2024

The top 15 help desk software for small business owners

Running a small business means wearing many hats. And out of all of them, the customer service cowboy hat is… Learn More
Categories:Blog Growth

January 17, 2024

Email thread: Definition, benefits, best practices, and more

In an era dominated by digital communication, mastering your virtual mailbox has become a non-negotiable skill. In the exciting, although… Learn More
Categories:Reviews Blog

January 10, 2024

Open source ticketing system: Is it right for you?

In the dynamic world of customer service, the quest for efficiency and effectiveness is neverending. With an impressive overall help… Learn More
Categories:Reviews Blog

December 5, 2023

Best 18 free help desk and ticketing software in 2024

Efficient customer service is no longer a luxury but a necessity. The right help desk and ticketing software can make… Learn More
Categories:Blog Growth

November 24, 2023

10 Customer service goals and objectives to focus on in 2024 (+examples)

In the increasingly competitive business world, a stellar customer experience has emerged as a crucial differentiator. Believe it or not,… Learn More

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