Author
Viktor Zeman

Viktor Zeman

Viktor Zeman

Categories:Blog Growth

May 23, 2024

Customer service philosophy in 2024: A complete guide

Welcome to the definitive guide on crafting a robust customer service philosophy for the year 2024. As markets evolve and… Learn More
Categories:Blog Growth

April 26, 2024

Discover proactive customer service: tips, benefits, and more

Welcome to the comprehensive guide on proactive customer service, where you’ll discover actionable tips, undeniable benefits, and insightful examples. Businesses… Learn More
Categories:Alternatives Blog

April 4, 2024

The 15 best Zendesk alternatives for 2024

Zendesk is a popular customer support solution. With its wide range of features including ticketing and knowledge management, Zendesk is… Learn More
Categories:Alternatives Blog

March 6, 2024

The 15 best Freshdesk alternatives

In today’s business world, exceptional customer service is key. Freshdesk, a major contender in the industry, is a customer support… Learn More
Categories:Blog Live Chat

December 5, 2023

Discover 12 live chat handling skills, tips, and solutions

Dive into the world of live chat, a dynamic and essential aspect of customer service. This article isn’t just about… Learn More
Categories:Blog Growth

October 17, 2023

The ultimate guide for building an effective internal knowledge base

In the maze of daily business operations, a company’s collective knowledge can either be its most powerful tool or its… Learn More
Categories:Blog Growth

October 2, 2023

Explore the 12 key internal and external benefits of a knowledge base

Knowledge bases are invaluable tools for businesses and organizations, offering advantages such as improved customer self-service, cost-effective support, 24/7 availability,… Learn More
Categories:Blog Growth

September 22, 2023

12 knowledge management metrics + KPIs

As the digital landscape broadens, so does the informational maze that organizations navigate daily. An illustrative example of this complexity… Learn More
Categories:Blog Growth

September 14, 2023

14 crucial steps in the knowledge management process journey

The importance of effectively managing and leveraging knowledge cannot be overstated, especially in today’s ever-evolving digital landscape. Knowledge management (KM)… Learn More

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