LiveAgent recognized as a Category Leader 2025 in customer support by GetApp

Published on March 5, 2025 by Lilia Savko. Last modified on March 5, 2025 at 1:56 pm.

LiveAgent is proud to announce that we have been recognized as a Category Leader in Customer support software category for 2025 by GetApp, a prestigious ranking based on real user reviews.

Reviewers appreciate LiveAgent’s 24-hours support, availability as a self-hosted license for a one-time fee, real-time notifications for their high customizability, omnichannel integration with all tickets neatly stored at one place and unlimited multibrand support.

What is GetApp ranking?

GetApp’s Category Leader Award highlights top North American software products evaluated on ease of use, value for money, functionality, customer support, and likelihood to recommend. Category Leader ranking showcases the top 15 apps within a category based on 5 key factors: reviews, mobile, security, integrations, and functionality.

Its methodology considers review volume, recency, and rating normalization, ensuring fair and data-driven rankings. Only the highest-scoring products make the list, and we’re honored to be among them!

GetApp Category leaders in customer support in 2025 table of comparison — Source

What makes LiveAgent a customer support Category Leader?

LiveAgent is the most reviewed software in the category of Customer support, based on the average ‘overall rating’ by users and the number of reviews on the GetApp platform. Our trusted customers left more than 1,600 reviews on LiveAgent in total. Our helpdesk software also stands out with affordable pricing plans and 188 features that significantly overperform other industry alternatives in terms of feature variety (Automated routing, API, Call center, Customer service analytics, Customizable reports, Personalization, Template management, Videochat, and many more).

LiveAgent vs TeamSupport vs Tidio vs Birdeye features table comparison on GetApp in 2025. — Source

Moreover, GetApp puts us at the top of the leader list thanks to a vast ecosystem of 150+ integrations—including top tools like Gmail, Google Analytics 360, Mailchimp, Meta for Business, PayPal, Shopify, and Slack. This is far more than what most competitors offer.

Here’s a featured testimonial by one of our clients that best describes the business value of LiveAgent:

“LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk… Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy-to-use the software. Very customer friendly also!”

– Jeremy Otten, CEO of Random Solutions

LiveAgent vs TeamSupport vs Tidio vs Birdeye users reviews table comparison on GetApp in 2025. — Source

Conclusion

LiveAgent is a help desk solution that meets the needs of the most demanding businesses and remains one of the most affordable options on the market.

Powered by its high rating and positive user reviews, it’s a preferred choice for enterprises seeking to transform and boost customer support without hurting your budget.

Still on the fence?

Sign up for our 30-day free trial today and see how LiveAgent can boost your team’s efficiency and customer satisfaction rate.

Looking to elevate your customer experience?

Use all the benefits of leading software in customer support industry. Sign up for 30-day free trial.

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Lilia Savko

Lilia is a copywriter at LiveAgent. Passionate about customer support, she crafts engaging content that highlights the power of seamless communication and exceptional AI-powered service.