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Help Desk

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Help Desk

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Categories:Blog Help Desk

March 14, 2024

12 key help desk metrics, KPIs, and how to calculate them

Have you ever wondered how many inquiries your help desk receives per day? How long it takes for your team… Learn More
Categories:Blog Help Desk

September 25, 2018

Oops, I don’t know: How to respond to a customer’s question when you don’t know the answer

Customers can be curious sometimes. Find out about the best ways to respond when a customer surprises you with a… Learn More
Categories:Blog Help Desk

June 24, 2013

We are on iOS

LiveAgent is now on iOS. Install your version today. Compatible with iPhone, iPad, and iPod touch. Get push notifications, chat… Learn More
Categories:Blog Help Desk

December 20, 2012

New analytics reports

Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents.… Learn More

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