Introducing a new feature: Video chat/video call

LiveAgent introduces a new video chat feature, offering browser-based, personal communication without third-party apps. Initially available for BETA users, it aims to enhance customer support experience and personalization.

Published on March 5, 2016 by Daniel Pison. Last modified on March 24, 2022 at 11:51 am.

Hey everyone! Its been awhile since we introduced a major update and the time has finally come. After 3 months of development, we are proud to introduce a brand new feature (that no other help desk software offers) – Video chat.

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. On the other hand, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

Video of LiveAgent’s video chat

December 21, 2024

The video chat will first be available only for our BETA list for a couple of weeks. After extensive testing, we will deploy it to all our customers with the All-inclusive plan.

Get personal with video calls

Provide your customers with an unforgettable support experience thanks to video calls. Take personalization to the next level, and enjoy weeks of positive word of mouth!

Start video chatting Schedule a Demo

Share this article

Daniel Pison

Daniel is responsible for the marketing and communication strategy at LiveAgent. He is a member of the inner product circle and company topmanagement. During his previous professional career, he held various managerial positions in the field of marketing and client communication. Daniel is one of the experts on AI and its integration into the customer service environment.

More articles by Daniel Pison

LiveAgent’s new AI-powered email ticketing reply suggestions are a game changer for the customer service game. Learn more about this new feature in our article.

Introducing LiveAgent’s new AI-powered feature in the works

Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base, enhancing response times and accuracy. Elevate your customer service with personalized support, proactive chat invites, and social media integrations. Explore this game-changing feature today!

LiveAgent's call recording software can store an unlimited number of call recordings. Access them at any time for legal or quality assurance purposes.

Professional call recording software

Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!

7 ways to improve customer satisfaction by using video

Video is proving to be a surprising tool to help companies expand. Find out the benefits of using video to improve customer satisfaction.

Chatbots are a popular customer service tool for improvement in customer satisfaction. Do they really help to improve customer service?

How can chatbots improve customer service?

Discover how chatbots can revolutionize your customer service by automating routine tasks, enhancing scalability, and reducing costs while complementing human agents. Explore their benefits and limitations to strike the perfect balance for an exceptional customer experience.

Introducing a new feature: Video chat/video call

Video of LiveAgent’s video chat

You will bein Good Hands!

Want to improve your customer service?

You will be
in Good Hands!