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Discover how LiveAgent improves your retail business.

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✓ Customer service 24/7

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Used by

4×

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Home | Industry | Retail

Helpdesk software for Retail industry

Sell more and increase the satisfaction – all with LiveAgent. Provide your customers an excellent customer service. Let them contact you from social media, your websites, through email, live chat…

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Offer 24/7 support

Provide 24/7/365 support by creating self-service hubs filled with relevant information and answers to FAQs.

Make more sales

Reduce shopping cart abandonment by offering real-time assistance directly on your website.

Assist in real-time

Reach out and convert website visitors that are browsing high-intent pages using proactive chat invitations in a matter of seconds.

Improve the shopping experience

Bring the seamless experience to your customers with brick-and-click concept. Running an e-shop with regular brick store can become a great source of questions of your shoppers. Be closer to them and become a customer centric company, all with LiveAgent for retail industry.

Provide helping hand

Customers love to ask questions – either it’s directly at your store or online on different portals. Create the ultimate source of knowledge with LiveAgent customer engagement software for the retail industry and its customer portal, knowledge base, or FAQ. If you prefer live chat and provide guidance personally, we have got you covered!

Increase the cash flow

Helping your customers to fulfill their needs with an exceptional customer service will bring you a lot of benefits to your business. Did some of your customers not have a very good experience? Solve it immediately and approach them with LiveAgent for retail industry.

Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your customers.

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Empathy in Customer Service: Why It’s the cornerstone of success

Discover how to enhance customer satisfaction through empathy in customer service with LiveAgent. Learn active listening, asking questions, and avoiding assumptions. Explore different empathy types and how LiveAgent tools can elevate your support. Dive into FAQs and articles to boost your skills and start a free trial today.