LiveAgent recognized as top-rated affordable help desk software by GetApp

Finding incredible help desk software is easy. There are loads of contenders on the market, right?

But finding an affordable one that checks all the boxes? That takes a bit more homework.

Fortunately, GetApp analyzed a multitude of help desk software platforms and did that for you. Look no further, the winner is here.

LiveAgent has earned a spot as one of the top-rated affordable help desk software solutions in GetApp’s recent review dated August 28, 2024. This underscores the platform’s excellence and affordability for businesses seeking cost-effective solutions.

What exactly was the criteria?

Why LiveAgent stands out as the best affordable help desk software

LiveAgent’s nod from GetApp wasn’t just by chance – the recognition is well deserved.

It’s the result of a carefully designed platform that balances affordability and functionality. With an easy-to-use interface, strong features, and scalable solutions, LiveAgent serves both small startups and big companies.

The software’s ability to handle different communication channels—like email, live chat, social media, or phone—makes it a vital tool for businesses looking to boost their customer support efforts.

Just take LiveAgent’s 4.7/5 overall rating on GetApp. It speaks volumes about its quality.

Here’s a quick table sourced from GetApp’s review on their top 6 picks.

6 top-rated affordable help desk software

Software	Overall Rating	Number of Reviews	Value-for-Money Rating	Starting Price
LiveAgent	4.7/5	1,600	4.7/5	$15/agent/month
EngageBay CRM	4.7/5	795	4.7/5	$11.04/agent/ month
InvGate Service Desk	4.6/5	110	4.6/5	$17/agent/ month
Desku	4.7/5	36	4.7/5	$19/agent/ month
Issuetrak	4.6/5	188	4.6/5	$26/agent/ month
Supportbench	4.9/5	110	4.9/5	$32/user/ month

Here’s a glowing example of our customer’s experience:

“Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.”

– Anisha K

Now, let’s go ahead and explore some of the key features and parameters that make LiveAgent the best affordable help desk software.

Affordability without compromise

One major reason LiveAgent has received such good attention is its value for money.

In a market filled with pricey help desk solutions, LiveAgent offers something different with its fair pricing model. Companies no longer have to pick between quality and budget; LiveAgent makes sure they can have both.

With features like multi-channel communication, ticketing, real-time support, and a wide range of integrations, LiveAgent offers excellent value for the price. The platform’s pricing plans are made to fit the financial limits of different businesses, making sure even small companies can access top-level help desk features without financial pressure.

Take a look at this table that compares pricing and features:

Plan	Monthly Price	Key Features
Small Business Plan	$15	Ticketing, Email Integration, Real-time Support
Medium Business Plan	$29	Multi-Channel Support, CRM, Knowledge Base
Large Business Plan	$49	Automation, Advanced Reporting, Unlimited Contacts
Enterprise Plan	$69	Customization, Dedicated Account Manager, Advanced Integrations, Enterprise-level Support

See something that sparks your interest? Get started with our free 30-day trial and try it for yourself.

Comprehensive features that drive efficiency

Don’t be deceived by its low costs. Even though it’s affordable, LiveAgent doesn’t cut corners on features.

The platform offers a wide range of tools designed to make customer support processes easier. From managing tickets and automation to real-time live chat and social media integration, LiveAgent has it all covered. Its user-friendly dashboard lets support teams effectively track, manage, and solve customer questions, leading to faster response times and happier customers.

Plus, the software’s strong reporting and analytics features help businesses understand their customer support operations and make data-driven improvements.

Check out our features for more details about how LiveAgent can enhance your customer service efforts.

User testimonials and industry recognition

The real evidence lies in the feedback from its users.

In fact, LiveAgent’s recognition goes beyond GetApp, with many industry awards and positive reviews from other software review platforms.

“Best quality/cost ratio among several ticketing systems I tried”

– Carole K

The list is long, but you can take a look at LiveAgent’s most recent industry awards as a help desk provider to get a better picture.

Many businesses have praised LiveAgent for its ease of use, comprehensive features, and excellent customer support. These GetApp testimonials show how LiveAgent has improved their customer support operations, leading to better efficiency and customer satisfaction.

“LiveAgent suits all my needs in real-time without having to integrate with external apps.”

– Jacinta N

“Highly recommend, competitively priced and great customer support.”

– Phil T

“LiveAgent is easy to use and makes it easy to get a quick response to questions.”

– Whitney M

Other affordable help desk software in the Getapp report

So, who else was up on the podium?

GetApp also evaluated other affordable help desk software options. Here are the other contenders.

2. EngageBay CRM – Combines help desk, CRM, and marketing automation in a single platform for growing businesses.
3. InvGate Service Desk – Offers ITIL-aligned workflows and strong reporting features for IT service management.
4. Desku – A simple help desk solution designed for small businesses, offering multi-channel support and ticketing.
5. Issuetrak – Focuses on issue tracking and ticketing with custom workflows and automation capabilities.
6. Supportbench – A flexible customer support platform with advanced SLA management and analytics tools.

Conclusion

LiveAgent offers businesses an affordable yet powerful help desk solution. With its high rating and positive user reviews, it’s a great choice for companies seeking to improve customer support without breaking the bank.

Why hesitate?

Try our 30-day free trial today and see how LiveAgent can boost your team’s efficiency and customer satisfaction.