Help Desk Software for Agencies - LiveAgent
Reduce operational tasks significantly with LiveAgent, the top-rated help desk software for SMBs in 2025. Captivate your clients' attention!
4 min read
The right fit for enterprise business
Fully scalable, adaptable & customizable to your needs.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
Scalability
Scale up your business with ease
We are aware that implementing such complex solution as LiveAgent requires specific procedures and rules to be fulfilled at most of enterprise businesses. With our solution you are able to add and remove agents based on required support load, seasonality or internal structure changes. Let your best agents get rewarded at the right time and make others rest when there are less requests. Make your customers and agents happy and satisfied with the benefits of the help desk software that we provide.
Canned messages
Implementation without any problems
LiveAgent operates in separate dashboard and streamlines data from multiple sources of enterprise business into single universal inbox. Whether it's website, social media, customer portal, email or call center support, LiveAgent makes it easy to implement each channel into specific company department. You can also help yourself with advanced features such as canned messages to save time.
Real-time typing view
Customize your dashboard
Enterprise businesses tend to have specific requirements for features and customization based on their internal policies and processes. We have developed our help desk software with that in mind and we are offering customizable solution that would meet your preferred workflow, not the other way around. Plus, large businesses often get their ROI from LiveAgent quickly with real-time typing view feature, which enables them to prepare the response faster.
Live Chat
Proactive communication for an affordable price
Streamline communication with an instant messaging service that is the live chat software. Empower your support agents with the ability to reach out to customers on multiple devices with proactive chat invitations. Business deals are no longer being conducted on a local scale. Go global, adapt your widgets, and welcome international clients in their preferred language.
Awards
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
Benefits
How will your enterprise company benefit from implementing LiveAgent?
Keep your customer service organized, save time and money, and ensure high customer satisfaction with LiveAgent.
- Boost satisfaction
Give your customers the freedom to contact you on any channel they like– whether it's live chat, email, the phone, or social media.
- Improve with data
Use analytics to keep track of your performance, identify recurring problems, and create actionable insights and improvement plans.
- Enhance productivity
Provide faster customer support through live chat, interactive voice response technology (IVR), and unique CRM insights.
Efficient allocation of resources
Proper allocation and management of resources is crucial for the overall well being of any company. LiveAgent provides you with the flexibility to add or remove customer support agents based on your needs, current season or time period of the year. Never tie your business to strict rules. LiveAgent gives you the power to decide where to invest your time and finances. The ROI of help desk implementation for enterprise companies can be seen quickly in form of increased customer happiness and loyalty.
Automation
Advanced automation features
Repetitive tasks and activities quickly become boring and time & resource consuming. Your support agents should focus on the human to human interaction and provide the needed support there. These small, yet incredibly necessary jobs can be done via powerful automation features such as canned messages, time rules, predefined answer or even SLAs. Make your everyday life easier with the right help desk for enterprise companies.
Seamless resolution of customer requests
Customers expect their problems to be solved immediately and without any obstacles, no matter the platform they have used to get in touch with the companies. Providing seamless experience across all your digital channels for them brings positive impact on your brand and business in general. Let our help desk software neatly combine all of your points of contact into one universal inbox and focus on the important things. Start the conversation in live chat, continue in email follow up and finish the issue via call, all from the same place.
Pricing
The best option on the market
LiveAgent's free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SSO, SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
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