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Help desk software for enterprise businesses

Join LiveAgent’s wide range of successful entreprise businesses and rely on the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

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Scale up your business with ease

We are aware that implementing such complex solution as LiveAgent requires specific procedures and rules to be fulfilled at most of enterprise businesses. With our solution you are able to add and remove agents based on required support load, seasonality or internal structure changes. Let your best agents get rewarded at the right time and make others rest when there are less requests. Make your customers and agents happy and satisfied with the benefits of the help desk software that we provide.

Implementation without any problems

LiveAgent operates in separate dashboard and streamlines data from multiple sources of enterprise business into single universal inbox. Whether it’s website, social media, customer portal, email or call center support, LiveAgent makes it easy to implement each channel into specific company department. You can also help yourself with advanced features such as canned messages to save time.

Learn more about canned messages

Customize your dashboard

Enterprise businesses tend to have specific requirements for features and customization based on their internal policies and processes. We have developed our help desk software with that in mind and we are offering customizable solution that would meet your preferred workflow, not the other way around. Plus, large businesses often get their ROI from LiveAgent quickly with real-time typing view feature, which enables them to prepare the response faster.

Learn more about real-time typing view

Proactive communication for an affordable price

Streamline communication with an instant messaging service that is the live chat software. Empower your support agents with the ability to reach out to customers on multiple devices with proactive chat invitations. Business deals are no longer being conducted on a local scale. Go global, adapt your widgets, and welcome international clients in their preferred language.

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Happy customers are the best customers

We offer concierge migration services from most of the popular help desk solutions.

How will your enterprise company benefit from implementing LiveAgent?

Boost satisfaction

Give your customers the freedom to contact you on any channel they like– whether it’s live chat, email, the phone, or social media.

Improve with data

Use analytics to keep track of your performance, identify recurring problems, and create actionable insights and improvement plans.

Enhance productivity

Provide faster customer support through live chat, interactive voice response technology (IVR), and unique CRM insights.

Efficient allocation of resources

Proper allocation and management of resources is crucial for the overall well being of any company. LiveAgent provides you with the flexibility to add or remove customer support agents based on your needs, current season or time period of the year. Never tie your business to strict rules. LiveAgent gives you the power to decide where to invest your time and finances. The ROI of help desk implementation for enterprise companies can be seen quickly in form of increased customer happiness and loyalty.

Advanced automation features

Repetitive tasks and activities quickly become boring and time & resource consuming. Your support agents should focus on the human to human interaction and provide the needed support there. These small, yet incredibly necessary jobs can be done via powerful automation features such as canned messages, time rules, predefined answer or even SLAs. Make your everyday life easier with the right help desk for enterprise companies.

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Seamless resolution of customer requests

Customers expect their problems to be solved immediately and without any obstacles, no matter the platform they have used to get in touch with the companies. Providing seamless experience across all your digital channels for them brings positive impact on your brand and business in general. Let our help desk software neatly combine all of your points of contanct into one universal inbox and focus on the important things. Start the conversation in live chat, continue in email follow up and finish the issue via call, all from the same place.

The best option on the market

LiveAgent’s free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.

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Save more with LiveAgent

Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.

Fully scalable, adaptable & customizable to your needs.

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