Custom status

Custom statuses in LiveAgent help tailor ticket statuses to fit specific customer service processes, enhancing resolution efficiency. They are visible in the agent panel but cannot be edited. Try LiveAgent's free trial to boost your customer service.

What is a custom status?

Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.

Frequently Asked Questions

What is custom status?
Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.
How can I check a custom status?
You can view custom statuses under individual tickets in the agent panel.
Can I edit custom statuses in LiveAgent?
No, unfortunately, we don’t offer this functionality.

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After learning about custom statuses, you might find it useful to explore how custom agent roles can enhance your team's capabilities. Understanding the benefits and implications of different agent roles can further improve your customer service strategies. Additionally, dive into the importance of help desk notes, which are crucial for efficient ticket management and customer interaction. These notes help in keeping track of customer issues and provide a seamless service experience. Finally, consider the significance of help desk security to ensure your customer data is protected. Implementing strong security features can build trust with your customers and enhance your service reputation.