Customer service training

Frequently Asked Questions

• What is customer service training?

  Customer service training (CST) is a training for employees of an organization aimed at developing their knowledge, skills and competences that will increase customer satisfaction. Each employee who has contact with the client should undergo such training, with particular emphasis on the customer service team.

• Who should participate in customer service training?

  Every employee who has contact with the client should participate in customer service training. Regardless of whether it is a person working on the customer service team or a member of the marketing department, or someone who works at the reception desk of the organization's office. Thanks to this, everyone has the basic knowledge that from the customers perspective makes the organization look professional and put the customer first.

• What types of customer service training are there?

  The types of training for customer service are great. The first is instructor-led training. This form is very interactive and allows you to talk and share knowledge. Another example is a webinar, which is a more one-sided webinar, however participants can usually ask questions and conduct discussions in writing. Another form is e-learning, which can be individually completed at home. Mentoring is next. In this case, we usually : deal with this working one on one. In addition, we have instructions that explain how to get the job done, Electronic Productivity Assistance System (EPSS), which helps employees acquire the technical skills they need to provide excellent customer service.