What are extensions?

Tools that help in the improving the functions of your help desk are called extensions, so called plugins in LiveAgent.

Frequently Asked Questions

What are extensions?
Extensions are small programs that support your helpdesk activities. They enable users to adjust the functionality and behavior of the program to the individual needs of the user. They are based on HTML, JavaScript and CSS. Extensions should only serve one narrowly defined purpose.
How to use extensions?
To use an extension, you must install and manage it properly. Sometimes you need certain permissions or data when adding them to a program. Extensions allow for additional actions that the program itself cannot provide.
Does LiveAgent offer extensions?
LiveAgent offers various extensions. Depending on what you need, you can buy individual elements for an additional fee. By adding them to the standard support software model, you can get more options and functionality for your customer support team and customers.

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After exploring the ins and outs of extensions, you might be interested in discovering why LiveAgent is the best Extend alternative. Learn how companies are enhancing their customer service with powerful tools that boost productivity and offer rich features at an affordable price. If you’re concerned about security, delve into Help Desk Security to understand essential protection measures like IP banning and HTTPS encryption that safeguard your customer service operations. For those interested in real-time communication, Real-time Chat offers a comprehensive overview of features that enhance immediate customer interactions. Finally, find out why LiveAgent is recognized as a top-rated affordable help desk software, combining cost-effectiveness with comprehensive features that drive efficiency.