What is live support?

Live support is a method of providing a customer service. It is created to provide information, support and help. It allows customers and visitors to communicate with a company’s customer service team through live chat.

Customers can click on the live chat button placed on company’s website and they can start communication. Live support always requires a special software or applications. Except a live chat windows, these applications also offer a invisible traffic analysis, secure administration controls and much more.

To enhance the effectiveness of live support, you can take advantage of powerful ticketing tools. These tools seamlessly integrate with live chat, allowing customer service teams to convert live chat conversations into tickets for efficient tracking and management. This will ensure that all customer inquiries are properly documented and followed up on, leading to improved customer satisfaction and support quality.

Ready to take your live support to the next level? Experience the power and efficiency of LiveAgent’s ticketing software and enhance your customer service. Sign up for a free trial and see the difference for yourself!

Frequently Asked Questions

What is the definition of live support?
Live support is a technology that allows companies to interact with users who visit an organization's multimedia resources. Most often it is a live chat that is available on the company's website. In most cases, it is very advantageous for a chat to appear on most of the pages of a website.
Does your company need live support?
If you want your company to count on the market and also see increases in profits, live support is needed. Today's consumers demand almost immediate support from businesses. Live support is of great importance in increasing conversions. It allows you to reduce the number of cancellations and abandoned carts.
Does LiveAgent enable live support?
LiveAgent enables live support. First of all, it is possible through live chat, which enables real-time communication. It allows for proper configuration and the ability to adapt the chat to the view. In addition, the client can transfer files, so he can better visualize his problem.

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After exploring the essentials of live support, you might want to dive deeper into how to improve customer service through effective customer service education. This article covers everything from pre-employment training to maintaining soft skills for seasoned support agents. Another insightful read is about customer support mistakes that you might unknowingly make. It provides practical tips on how to avoid these pitfalls and enhance your service strategies. If you're curious about how service desks operate, the service desk explained article breaks down its features and uses, offering valuable insights into its role in customer support. For those interested in the role of a customer representative, the customer representative explained article details the job scope and how customer service software can aid their work. Lastly, learn about the importance and benefits of live customer service, which emphasizes direct interactions with customers to boost satisfaction and loyalty.

Live customer service

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