Online chat

Online chat enables real-time communication online, enhancing customer service with quick response times and data collection. LiveAgent offers advanced features and seamless integration to boost sales and customer engagement.

What is online chat?

Everything started with Talkomatic – the first online chat system in the world, which offered just several channels. Nowadays, we have plenty of online chat programs, which offer many functions and features. These programs allow people to communicate in real-time with others through the Internet. This communication is also called online chat. Using Viber and similar apps have become an inseparable part of customer communication for modern companies.

Online communication has also some basic rules. Chatiquette, also known as chat etiquette, was created in order to avoid misunderstandings or conflicts.

Using online chat prevents things like phone tag from happening, which not only saves time but can also have a tremendous impact on customer experience.

Frequently Asked Questions

What is an online chat?
Online chat is a program that allows you to communicate in real time with other people over the Internet. It can be accessed directly in the browser or communicate via the application.
What are the benefits of an online chat?
The advantages of online chat include the ability to quickly respond to a customer's problem. Thanks to this, the entire company has a chance to increase conversions and prevent cart abandonment, because the customer will receive a quick response to the problem. In addition, it reduces service costs and increases the efficiency of the customer service team. It also allows you to collect customer data.
Does LiveAgent provide online chat?
LiveAgent provides live chat support. It has the fastest widget on the market and allows for efficient communication. You also have the option of any online chat configuration according to your needs.

Back to Glossary Create account for FREE

After learning about online chat, you might be interested in exploring live chat features to see how they can enhance your customer service. Discover how features like proactive chat invitations and chat history can make your support more efficient. For a deeper understanding of real-time chat, check out its benefits and how it can improve customer interactions. This article will explain how real-time communication can boost engagement and reduce response times. If you're curious about different types of chat tools, the chat client article covers various applications and features that can streamline your communication channels. Learn how integrating a chat client can lead to increased productivity and flexibility.

LiveAgent tops the charts again as the leader in customer service

LiveAgent has been able to help businesses thrive by providing a help desk solution and was recognized by GetApp as a year-end category leader of 2020.