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What is a real-time chat?
Real time chat, also known as online chat or internet chat, is a way of communication and interaction in real time on the Internet. This communication is based on text messages. Two or more people can communicate and also send pictures, videos or audio files.
There are many types of chats – for example, ongoing or scheduled for a certain time. Chat requires a software or messenger application. Some chats require users to registrate or to sign up to join chat groups. Chat software keep adding new features every year such as real-time typing view and many more.
Frequently Asked Questions
What is the definition of real-time chat?
Real-time chat is an online communication channel that allows you to conduct real-time conversations. It involves the transmission of live text messages from the sender to the recipient.
Does your business need a real-time chat?
If you want your company to be recognized on the market and in the eyes of customers, you definitely need a real-time chat. This type of chat allows for quick communication from the client who has a problem and the chance to get immediate answers and solutions. Real-time chat has the effect of reducing the number of abandoned carts as well as increasing conversions.
Does LiveAgent provide a real-time chat?
LiveAgent provides real-time chat. Thanks to this, you can take your company's customer service to a higher level and make it easier for customers to contact your company.
Discover how real-time chat can boost your customer interactions by offering instant communication. Dive deeper into its key features and benefits to see how it can enhance your service experience.
Looking for the perfect chat tool? Check out our best live chat software for 2025 to find the right solution for your business needs. Learn about the top providers and what sets them apart.
If you want to enhance your customer support, explore our guide on live chat support. Discover how live chat can improve your service and what best practices to follow.
For a comprehensive view of managing customer interactions, consider our insights on customer communication management software. See how this software can streamline communication and increase customer satisfaction.
10 Reasons Why You Should Implement a Live Chat
According to a survey of American online consumers, 68% engage in live chat. Learn about 10 important live chat benefits.
23 Live Chat Statistics: Key Insights for 2025
Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.
