Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português 
What is SIP calling?
SIP calling is also known as Session Initiation Protocol calling. Session Initiation Protocol is a signaling protocol used for initiating, maintaining and terminating communication sessions over VoIP and other Internet and cloud-based communication platforms. SIP calling is often interchanged with VoIP calling, however, that isn’t exactly correct. VoIP (Voice over Internet Protocol) is a broader term that refers to a group of technologies used for sending and receiving phone calls made over the internet rather than traditional phone lines. While SIP is one individual technology that supports VoIP. In addition to voice calls, SIP protocol is used to transmit various data, including video chats and video calls, video conferencing, instant messaging and other multimedia communications.
Apart from initiating telephone calls, a SIP phone system is capable of performing other VoIP functions, such as identifying user location, determining their availability to respond and whether the recipient’s device is compatible with the initiated call type, transferring and terminating calls, etc.
How does SIP calling work?
A traditional phone system consists of three core parts:
- Private Branch Exchange (PBX), an on-premises telephone system that manages calls.
- Primary Rate Interface (PRI) lines that connect calls to the PSTN.
- Public Switched Telephone Network (PSTN) that routes calls to their destination.
SIP calling basically allows omitting PRI lines as it uses a SIP trunk (which is a virtual connection) that directly connects PBX with PSTN over the Internet. SIP calling also removes the need for multiple phone lines which allows for easier and cheaper scalability as compared to using traditional business phone lines.
Since each SIP trunk can hold an unlimited number of channels (a channel is equivalent to one incoming or outgoing call), a business would require a single SIP trunk regardless of the number of concurrent calls. Instead of purchasing additional phone lines that usually come in clusters of 23 (which is typically more than actually used), with SIP calling you can buy one channel at a time only when it’s needed. Besides, SIP calling provides significant cost-savings in business communications as local, long-distance and international calls can be made by simply using the internet connection.
Start your free trial today
Learn all about LiveAgent and how it can help you improve your call center customer service.
Watch a video about SIP calling
SIP calling and LiveAgent helpdesk software are two products that can be seamlessly integrated, providing business owners with a unified communication experience for their customers. This integration allows customers to place calls directly to the helpdesk and for helpdesk agents to easily access customer information and knowledge bases. With SIP calling, businesses can save time and money by making calls more efficient, and LiveAgent helpdesk software ensures customer service is always at the highest level.
Frequently Asked Questions
Does VoIP require SIP?
While VoIP can operate without SIP, it is a commonly used protocol for enabling VoIP communication. However, it is not the only option available. Other protocols, such as H.323, can also be used for VoIP communication. SIP is often preferred due to its flexibility, extensibility, and compatibility with other internet protocols.
What are the benefits of SIP calling?
SIP calling unlocks an array of benefits for businesses. A SIP phone system is easy to set up, manage and scale whenever needed without the need for adding more telephone lines. It allows for greater cost efficiency by eliminating multiple networks, excess hardware, installation and maintenance costs. Since SIP calls can be received on all kinds of laptop and mobile devices and easily routed, that helps make your business more available for customers and employees.
Who should use SIP Calling?
SIP calling is widely adopted by small businesses and startups in a variety of sectors due to its effortless implementation, flexibility, easy accessibility across devices, scalability, reliability and cost efficiency. Many organizations use it for both external and internal communications. Though larger businesses might be challenged by switching to SIP trunking and taking their PBX system to the cloud, they can also benefit from the long-term cost savings on their communication expenses.
Is it possible to make SIP calls in LiveAgent?
LiveAgent call center software can be integrated with a variety of third-party apps, including a number of SIP trunking providers, such as Twilio. You can easily connect softphones as another device, add your SIP provider and make SIP calls in LiveAgent, while these calls will still be handled, recorded and tracked by LiveAgent’s own robust network infrastructure. For adding your own SIP provider into LiveAgent, please refer to this guide: Integration of SIP provider for hosted licenses.
Depois de entender o que é e como funciona a chamada SIP, você pode querer explorar mais sobre como essa tecnologia pode melhorar seu atendimento ao cliente. Descubra como implementar essa solução pode otimizar a comunicação e aumentar a satisfação dos seus clientes.
Discover the power of VoIP dialers, an advanced solution for making outbound calls using the Internet, eliminating the need for traditional phone lines. Perfect for sales and customer service teams, VoIP dialers boost efficiency by automating the dialing process, allowing for large volumes of calls with ease. Learn about different types of VoIP dialers, their features, and limitations related to Internet quality. Explore how LiveAgent can enhance your call center operations with a free trial today!
Discover the ins and outs of cold calling, a traditional marketing strategy for generating leads. Learn essential tips, legal regulations, and best practices to enhance your cold calling success. Explore how call center software can optimize your efforts, and find out the ideal times to reach prospects. Whether you're a startup or a seasoned business, unlock the potential of cold calling to boost your sales. Visit now to master the art of cold calling and elevate your business strategy!
Discover the benefits of Mobile VoIP, a cost-effective and flexible solution for making calls on your smartphone or tablet using an internet connection. Enjoy features like inbound/outbound calling, Wi-Fi hotspot calls, and compatibility with Android and Apple devices. Ideal for business and personal use, explore apps for seamless communication and start your free trial with LiveAgent today!
