Looking for a better helpdesk software?

Discover why LiveAgent is the best Desk.com alternative on the market.

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LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

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Flexible multi-channel help desk.
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3 reasons why companies switch from Desk.com

Your customers and business deserve better customer service. Deliver it with LiveAgent.

Free auto migration

You don’t need to worry about the migration of your existing data through 3rd party apps as we offer completely free automated migration to our help desk ticketing software.

24/7 customer service

Issues might occur anytime, leaving you totally unprepared. Don’t limit the opportunity to solve them, get in touch with customer support 24/7.

Multi-channel approach

From the beginning, LiveAgent was built with multi-channel approach in mind. Stop focusing only on emails and provide support also via live chat or call center.

Desk.com vs LiveAgent at a glance

Feature	LiveAgent	Desk.com
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	✅Yes
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	✅Yes
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	❌No
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Meet LiveAgent, your true multi-channel help desk software

Your customer support department should use the right kind of communication platform. A WordPress help desk solution that is robust and feature-rich while at the same time easy to use and navigate. Platform, that grows with your business and doesn’t cost thousands of bucks. Get to know LiveAgent IT help desk software and reach your customers anywhere. No matter if the communication starts via email, live chat or calls, LiveAgent has got you covered.

Ticketing

Live chat

Call center

Self-service

Ticketing

Live chat

Call center

Self-service

Happy customers are the best customers

We offer concierge migration services from most of the popular help desk solutions.

White glove migration

Let us take care of the switch between Desk and LiveAgent helpdesk software so you can focus on more important things like running your support department. The white glove migration service is completely free and automated – no tickets will stay behind!

The data migration runs on the background so you can keep working in your old help desk until its done. In the meantime, we can run a demo for your support representatives and show them around LiveAgent.

If you wish to migrate your Desk.com account to LiveAgent, contact us.

Why LiveAgent?

LiveAgent offers you the right portion of features including powerful help desk ticketing tool, live chat with real-time typing view and built-in cloud based call center software. These three core parts of multi-channel help desk are even more enhanced by more than 40+ integrations and plugins, 40+ available language translations and dozens of reports and insights. You’ll get all of this for an average price of a dinner for 2 people.

Desk vs LiveAgent comparison

Desk.com

Products sent to software graveyard have usually limited technical and customer support. Unfortunately, issues can occur anytime and you are simply left in the dark. Services also do not receive any important software updates which would enhance their functionality. Possibilities to stay on top of the customer support are outdated and considerably limited.

LiveAgent

LiveAgent, as a stable multi-channel help desk solution, receives new product updates on regular basis every 2-3 weeks. New features are constantly implemented, improving both stability and functionality. Our vision is simple – service desk software should be the 1st step towards better customer service. Don’t limit yourself, grow rapidly with us.