Ebay Help Desk Contacts

If you’ve forgotten your password click here. For security, we’ll ask you to verify yourself by email or text. If you choose email verification and don’t receive a message within 5 minutes, check your spam or junk folders.

Changing your password for security reasons

You can also change your password in the Account section of My eBay. Here’s how:

• Go to “Sign in” and “Security”
• Select “Edit” next to “Password”
• Enter your current password and your new password
• Select “Submit”

Troubleshooting if you have problems changing your password

If you’ve tried the steps above and you’re experiencing problems changing or resetting your password, try the following troubleshooting tips:

• Make sure Caps Lock is off when you’re typing your new password
• Clear your cache and cookies
• Check that your browser isn’t automatically populating the password field with an old password. If this is happening, manually type in your new password, or turn off auto-fill in your browser settings

If you’ve tried to change your password more than 5 times in the last 24 hours, you’ll need to wait 24 hours before trying again

The eBay Money Back Guarantee covers damaged, misdescribed, or wrong items. You can return these items even if the seller’s returns policy says they don’t accept returns.

If you no longer want an item, you can check the listing to see if the seller offers returns and any conditions.

To start a return, select the item from your “Purchase history”. The seller has 3 business days to resolve the issue. If it is not resolved, you can ask eBay to step in and help within 21 business days of opening the request. When your return request is accepted, you’ll receive a return shipping label or be asked to purchase one.

The cost of shipping and the condition of the returned item will affect your refund.

If the item is worth $750 or more, it must be returned with signature confirmation. Your refund will be processed within 2 business days and should be available in your original payment method within 3-5 business days.

Getting paid for items you’ve sold on eBay is simple. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your checking account.

If you’re a new seller on eBay, you can register by creating a listing.

Once you’ve registered as a seller, you can start selling on eBay. To comply with applicable laws, they’ll ask you for additional information to complete verification. Verifying your details helps you avoid any delays in receiving your payouts.