Eventbrite Help Desk Contacts

Request to reset your password.

• Click “Forgot password” while signing in or “Reset Your Password”.
• If you receive a message saying “We couldn’t find this email address in our records”, it means there is no Eventbrite account under the email address you entered.

Open the email and click “Set a New Password”.

• Password reset emails can take several minutes to reach you. Check your inbox and junk/spam folder for an email from noreply@order.eventbrite.com. It will have the subject line, “Reset your Eventbrite password”.
• If you’re still not able to find the email, review your email settings. Then, reset your password again.

Create a new password.

• Enter your new password and click “Reset password”. Passwords must be at least 8 characters long and are case sensitive.

There’s no cost for organizers to use Eventbrite if you’re not charging for tickets. There are no monthly charges, enrollment costs, or setup fees. If you’re charging for ticket sales, our fees vary by package. Eventbrite is what you need to grow your community at your next free event.

Review the pricing information here.

You can sign up for free and avoid ticketing fees by passing them on to attendees. There are also paid solutions available.

• Eventbrite’s pricing is 2% of the ticket price and $0.79 per paid ticket plus 2.5% payment processing per transaction for our essentials package.
• Eventbrite’s pricing is 3.5% of the ticket price and $1.59 per paid ticket plus a 2.5% payment processing fee per transaction for our professional package.
• Eventbrite’s premium package has custom pricing.

Review their packages here.