J. Crew Help Desk Contacts

It looks like you’re trying to reach J. Crew’s customer service team. Unfortunately, we’re not associated with J. Crew’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched J. Crew’s website and found the following customer support contact details. Please get in contact with J. Crew’s representatives by reaching out to them directly using the contact information below.

J. Crew Customer Service Contacts

J. Crew Email Support

contactus@jcrew.com

J. Crew Live Chat Support

Live Chat Button on Website

J. Crew Call Center Support

(800) 562-0258

J. Crew Knowledge Base

https://www.jcrew.com/help/customer-service

J. Crew Forum

N/A

Social Media Support Contacts

J. Crew Instagram

instagram.com/jcrew/

J. Crew Facebook Page

facebook.com/jcrew

J. Crew Twitter

twitter.com/jcrew

SLAs & Agreements

Email SLA

N/A

Live Chat SLA

N/A

Call Center SLA

N/A

Forum SLA

N/A

Legal Contacts

J. Crew Terms & Conditions

N/A

J. Crew Privacy Policy

N/A

J. Crew Security Policy

N/A

J. Crew GDPR

N/A

Other Links

J. Crew Wikipedia Page

https://en.wikipedia.org/wiki/J.Crew

J. Crew Affiliate Program

N/A

J. Crew Customer Support

J. Crew provides customer service through several different channels:

Live Chat support: Customers can access live chat support available 24/7 on J.Crew’s website to get immediate help and answers to any questions or concerns they have.

Email support: Customers can contact the customer service team directly via email and expect a response within 24 hours.

Call center support: If customers need urgent assistance with orders or have more complicated requests can call the customer service line, which is open 7am-11:59pm ET, seven days a week.

Social media support: The company has dedicated customer service accounts on multiple social media platforms such as Twitter, Facebook, Instagram, LinkedIn and Youtube, which customers can reach out to for assistance or inquiries about their orders, sales events or other related topics.

FAQ page: J.Crew offers an extensive Frequently Asked Questions page which provides customers with helpful information about various topics such as payments, product details, sizing charts etc..to save them time looking for answers on their own before reaching out for customer support help if needed.

Online contact form: Lastly, customers can also fill out an online contact form accessible on their website with any general enquires regarding their order status, delivery tracking etc..and receive a response within 24 to 48 hours usually depending on the request volume at the time of submission.