Mercola Help Desk Contacts

f you forgot your username and/or password, you can visit the “Forget Your Password?” page and have both your username and a new password emailed to you by entering the email account you’re registered with.

You will be sent a new password since we store your password encrypted and have no way of retrieving the original value. Once you receive your username and new password, you can login and change your password.

Newer versions of Gmail have three separate tabs where emails go: Inbox, Social, and Promotions. Gmail puts Mercola.com newsletters in the “Promotions” tab by default. To move it from the Promotions tab to your Inbox, you have two options:

• Go to the Promotions tab and search for jm@mercola.com to view our Mercola Health Newsletter and/or drkarenbecker@mercola.com for Mercola Healthy Pets Newsletters. Click on one of the newsletters and use your mouse to drag that email from the Promotions tab and drop it on the Inbox tab.

• Right click on the newsletter, select “Move to Tab”, and put it in the Inbox.

*Note that for both of these options, after you move the email, a small box will pop up at the top of the page asking if you want future emails from this sender to automatically go into the new tab. Click “Yes”.

If you are attempting to access an article that you have visited before, but now receive an ‘unknown article’ error there are two likely causes.
The first cause is that the article you are attempting to access is private and you are not signed in.

The second cause is that the article has been removed.