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Monitor the availability of your Agents. See time (date, hours, from, to) when your Agents are online. Filter statistics according to Departments. Agent availability can be exported to a CSV file.
Agent availability reports are available for:
- Tickets
- Chats
- Calls
Identify exceptionally hard-working agents
Generate agent reports to get an overview of how many tickets, calls, and chats they’ve answered. Try it today. No credit card required.
Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!
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Boost your sales effortlessly with LiveAgent's customer-centric approach! Enhance customer satisfaction, retention, and loyalty using over 180 advanced features and 100+ integrations. Experience a 325% increase in conversion rates with tools like real-time chat, a universal inbox, and social media support. Start your free trial today—no credit card required!
