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  2. Agent collision detection

Agent collision detection

LiveAgent's Agent Collision Detection ensures multiple agents don't work on the same ticket, reducing confusion. Try it free for 14 days.

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Agent collision detection

Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.

Agent collision detection

LiveAgent shows:

  • Who is viewing a ticket
  • Who is answering a ticket

The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.

Scared of erasing your colleague’s work?

LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.

Start free 30-day trial Schedule a Demo

Frequently Asked Questions

  • What is agent collision?

    Agent collision happens when multiple customer service agents unknowingly respond to the same customer, which can cause confusion and frustration.

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