Agent report

Get detailed insights into agent performance with LiveAgent's Agent report. Track work time, tickets, chats, calls, and more. Export data to CSV and use charts to identify popular channels. Try a free 14-day trial today.

To make your agent reports concise and easy to understand, LiveAgent cloud help desk software includes the following display options.

LiveAgent offers an Agent report of work time, answered Tickets, Chats, Calls, sales, rewards, and more (see all options below) from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Agent Reports can be exported to a CSV file.

Agent report display options (columns):

Tag
Answer
New answer avg. time
Open answer avg. time
Calls
Missed calls
Call minutes
Chat messages
Chats
Missed chats
Chat pickup avg. time
Chat avg. time

Not ranked
Not ranked %
Rewards
Rewards %
Rebukes
Rebukes %
Incoming messages
Incoming calls
Finished calls
Incoming chats
Finished chats

Agent report can show your data in these types of charts:

Agent-report-area-chart-LiveAgent — Area chart

Agent-report-line-chart-LiveAgent — Area chart

Agent-report-bar-chart-LiveAgent — Bar chart

Agent-report-pie-chart-LiveAgent — Bar chart

Use Agent reports with API

Use LiveAgent REST API to call values from Agent reports.

Identify the most popular communication channels

Generate channel reports to see how many tickets came from which channel. Try it today. No credit card required.

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Frequently Asked Questions

What is an agent report?
An agent report is an audit or summary of an agent's performance. In the context of LiveAgent, it details insights like work time, answered tickets, chats, calls, sales, and more, allowing users to export this data or visualize it in charts. In life insurance underwriting, it's a critical document where the agent gathers accurate information for the underwriter, ensuring the policy's legitimacy. The term's exact meaning can vary by industry, so understanding its context is key.

AI Answer Assistant

Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!

Use tags to add more context and information to your tickets. Be flexible and creative as much as you want to improve your ticket organizing structure.

Tag reports

Discover how LiveAgent's Tag Reports enhance your customer support by categorizing tickets, creating custom workflows, and generating insightful reports. Boost your service quality with features like call tagging and agent reports. Explore the possibilities with a free trial or schedule a demo today!

LiveAgent offers a report of fulfilled and missed SLAs from a specific time range and Department. Use compliance reports to keep track of agent performance.

SLA compliance report

Boost your customer service efficiency with LiveAgent's SLA Compliance Report. Track SLA compliance, set rules for timely ticket responses, and monitor violations to enhance productivity. Export performance data by department, agent, or date to CSV. Try it free and elevate your service standards!