Benchmarks and leaderboards

Track and enhance customer support with LiveAgent's benchmarks and leaderboards. Monitor personal stats, benchmark against others, and reward top agents. Set goals using diverse metrics. Try for free, no credit card needed.

Categories:

Gamification

Available in:

Large

See your personal statistics, like how long have you been online, how many messages you have responded to, and a ton of other useful data. Benchmark yourself to others in your customer support.

See who beats you in what metric and who is the highest ranking Agent logged in today. Reward your Agents based on these statistics, set internal goals, and see who’s performing accordingly.

Display stats for (options):

Today
Yesterday
This week (Mon-Sun)
Last week (Mon-Sun)
Last 7 days
Last 30 days
Last 90 days
This month
Last month
This year
Last year
Anytime

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Set up your chat, contact, or feedback widgets in over 30 different languages. Try it today for free. No credit card required.

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Leaderboard for (options):

Levels
Badges
Worktime
Sales
Answers
Calls
Chat messages
Chats
Not ranked
Rewards
Negative reviews

Leaderboard examples

Leaderboard for levels — Leaderboard for Levels

Leaderboard for Badges — Leaderboard for Levels

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Rewards & Badges

Boost workplace productivity and engagement with LiveAgent's Rewards & Badges! Gamify your customer service by assigning fun badges like 'Speedy Gonzales' to top performers and fostering healthy competition among agents. Customize badges to fit your company needs and make service fun again. Try it free today—no credit card needed!