Channel report

LiveAgent's Channel Report provides insights into customer communication channels like email, live chat, and social media. It helps analyze data by department and agent, offers visualization tools, and integrates with their API. Try it free for 14 days.

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!

Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.

Channel-report-LiveAgent — Channel report

Not ranked %
Rewards
Rewards %
Rebukes
Rebukes %
Incoming messages
Incoming Calls
Finished Calls
Incoming Chats
Finished Chats
Created tickets
Resolved tickets

Channel report can show your data in these types of charts:

Channel-report-area-chart-LiveAgent — Area chart

Channel-report-line-chart-LiveAgent — Area chart

Channel-report-bar-chart-LiveAgent — Bar chart

Channel-report-pie-chart-LiveAgent — Bar chart

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.

Identify the hardest working departments

Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.

Start free 30-day trial Schedule a Demo

Time tracking

Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!

Use tags to add more context and information to your tickets. Be flexible and creative as much as you want to improve your ticket organizing structure.

Tag reports

Discover how LiveAgent's Tag Reports enhance your customer support by categorizing tickets, creating custom workflows, and generating insightful reports. Boost your service quality with features like call tagging and agent reports. Explore the possibilities with a free trial or schedule a demo today!

LiveAgent offers a report of fulfilled and missed SLAs from a specific time range and Department. Use compliance reports to keep track of agent performance.

SLA compliance report

Boost your customer service efficiency with LiveAgent's SLA Compliance Report. Track SLA compliance, set rules for timely ticket responses, and monitor violations to enhance productivity. Export performance data by department, agent, or date to CSV. Try it free and elevate your service standards!

Call routing

Try a more personal way of communicating with your customers through LiveAgent's call routing feature. Learn about the benefits and try it out for free.