LiveAgent Chatbot

Customer expectations are higher than ever. They want quick answers, helpful responses, and a smooth experience. That’s where the LiveAgent Chatbot feature comes in. It’s your new AI Agent integrated directly into the LiveAgent chat button, allowing both AI-powered conversations and live human support within the same interface.

In this article, we’ll cover everything you need to know about the LiveAgent Chatbot, including its key features, why it requires FlowHunt as an AI provider, and the practical use case examples. Let’s dive in and explore how this new feature can transform your customer support experience.

Not all chatbots are created equal. While basic chatbots handle just simple FAQs, the LiveAgent AI Chatbot uses autonomous AI agents that can reason, make independent decisions, and perform tasks.

AI Agents can understand human intent and correctly decide when to escalate queries to human agents. On top of it, they can proactively gather leads and send notifications to your email. Last but not least, AI agents boast a deeper understanding of human language, easily interpreting complicated multi-step queries and matching them to correct knowledge sources.

With the Chatbot functionality, you can drastically lower response times, handle more queries at once, and reduce agent workload, all while maintaining a personal touch. Whether guiding a new customer through your product or filtering out simple questions before reaching your agents, this chatbot adapts to the user’s preferred language and works alongside your team right in the same chat button.

How does LiveAgent’s Chatbot work?

To get the chatbot up and running, you need to integrate LiveAgent with an AI chatbot provider. The chatbot functionality is currently provided exclusively by FlowHunt. Quality Unit develops both LiveAgent and FlowHunt. This allows us to keep your data safe, as well as provide priority support to LiveAgent users.

By handling the chatbot functionality as an integration, we give you more flexibility and control. You can create multiple chatbots for different needs, whether for customer support, sales, lead generation, or even for internal assistance.

What makes FlowHunt as an AI provider special is that it doesn’t lock you in with a single proprietary AI model. While the latest ChatGPT model is the default, FlowHunt supports 15+ other leading AI models, is multimodal, and even lets you bring your own LLM. Moreover, with advanced prompting options and automatic recognition of over 100 languages, it ensures smooth, localized interactions tailored to your business.

The cost of LiveAgent Chatbot

LiveAgent doesn’t charge any additional fees for this integration. Your chatbot usage is billed separately through FlowHunt’s credit-based pricing model.

Your monthly chatbot expenses are determined by several factors, from the number of knowledge sources and the chosen AI model all the way to the average complexity of user queries. This comprehensive guide will give you a clear formula to calculate your AI chatbot expenses.

How to set up the Chatbot in LiveAgent

Setting up a LiveAgent chatbot is a straightforward process requiring just three actions on the part of FlowHunt and three steps within LiveAgent itself. If you haven’t already created an account with FlowHunt, you can quickly sign up by clicking here: FlowHunt Sign-Up.

3 actions on the side of the AI provider (Flowhunt)

• Create a chatbot Flow: Pick from ready-to-use templates or build your own.
• Connect knowledge sources: Link or upload your knowledge, such as your website, documents, FAQs, or even videos and pictures.
• Create an API key: The integration is made via API.

3 actions on the LiveAgent side

• Connect AI provider: Use the API key to connect your accounts.
• Create Chatbot: Specify the Flow and customize chatbot behavior.
• Apply the chatbot to the chat widget: Connect the chatbot to the chat button of your choice.

Check out our step-by-step guide to easily set up the AI Chatbot feature!

How to use the Chatbot: Use cases and examples

With FlowHunt’s chatbot builder, you can easily create and explore ways to improve your customer support and internal processes. Either choose a pre-made LiveAgent chatbot from the library or create your own using the builder. Our team is happy to assist along the way. Here’s a quick overview of the major customer service features.

Human hand-off

Thanks to AI Agents, the LiveAgent chatbot can be set up to recognize when it’s time to transfer complex queries to your team. You can set up the minimum number of AI responses required before the transfer button becomes available or let the chatbot’s AI agent decide when to transfer the chat automatically.

If the agent decides that human assistance is needed, it will trigger a transfer without the user needing to ask.

To trigger a transfer manually, the customer must click the transfer button in the top bar of the chat window. The button becomes available once the number of minimum responses is reached or if the user specifically requests to be transferred.

When it’s time to transfer, the chatbot will prompt the users to use the button:

Answering FAQs automatically

Are there any questions that are just too important for AI to miss? You can ensure consistency in answers by simply setting up FAQs in FlowHunt. The Questions & Answers feature lets you define fixed answers for questions, ensuring that whenever a similar query is asked, the chatbot responds with the exactly defined answer

Lead generation

Another handy FlowHunt component is the Email notification tool. Once added to your Flow, the chatbot will start asking visitors to leave their contact details whenever appropriate. It will then immediately send the conversation summary to your email, ensuring you never miss a lead.

Knowledge sources

All of the chatbot answers are rooted in the knowledge sources and FAQs you set up. By giving the chatbot enough relevant knowledge, you can minimize AI hallucinations and boost the chatbot’s resolution rate.

We asked our chatbot a general query about one of LiveAgent’s features. Thanks to its knowledge of our website, the chatbot can easily answer the query, give setup tips, and point us to additional self-help material:

Multilingual support

The LiveAgent chatbot can automatically recognize and effortlessly respond in the user-preferred language. Based on your AI model of choice, some limitations may apply to less widely spoken languages.

Conclusion

With LiveAgent’s Chatbot, you get the best of AI automation and human support in one seamless experience. Whether you need to fix resolution times, reduce agent workload, or capture leads, LiveAgent’s AI-powered chatbot gives you full control over how your chatbot interacts with customers. Get started today and see the difference firsthand—sign up for our 30-day free trial!