All LiveAgent hosted accounts run over a secure connection using the HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to.
It means all communication between your browser and LiveAgent is encrypted, including your chat and email communication. Even if somebody managed to break into the connection, they would not be able to decrypt any of the data which passes between you and LiveAgent.
If you have a standalone LiveAgent license there is also the possibility for you to upload your own SSL certificate.

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LiveAgent monthly updates: February edition
Explore LiveAgent's February updates: AI Chatbot preview, refined ticket design, security enhancements & fixes for seamless support!"
Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.