Knowledge base

Create categories in your customer service knowledge base based on your products, services, or types of customers. Add knowledge base customer service articles, forums, or feedback boards. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. These search widgets are customizable and can be placed anywhere in your knowledge base pages.

Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header, and footer. Our free knowledge base software makes creating knowledge-based content that agents and customers can use easy.

4 predefined themes:

• Classic
• Material
• Minimalist
• Montana

You can customize colors of:

• Header
• Main action button
• Main action button – Hover
• Secondary action button
• Secondary action button – Hover
• Right box
• Category icon
• Article icon
• Item color
• Title color

Different content for Agents and customers

You can add separate articles and categories to your help desk knowledge base customer service software that are not accessible to your customers but can be seen only by the agents (internal articles, categories). This ensures that your customer support knowledge base can serve both external customers and internal support teams with relevant information.

Knowledgebase resources

LiveAgent’s knowledge base software allows you to build a robust customer knowledge base for both agents and customers. Learn how to create multiple self-service portals, offering comprehensive resources to enhance customer satisfaction.

Learn more details

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Empower customers with instant answers

LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

The #1 free knowledge base software

If you're looking for a free knowledge base, LiveAgent can hook you up with one free of charge. Have a look at our help desk and find out more.

Multi knowledge base

Create unique customer portals with LiveAgent's Multi Knowledge Base, offering articles, forums, and feedback boards tailored to your brand. Start your free trial today and enhance your customer support experience!