Knowledge base

Create a customizable knowledge base for your customers with LiveAgent. Enjoy self-service portals, articles, forums, and feedback boards. Personalize themes, add branding, and start a free 14-day trial to enhance customer support.

Create categories in your customer service knowledge base based on your products, services, or types of customers. Add knowledge base customer service articles, forums, or feedback boards. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. These search widgets are customizable and can be placed anywhere in your knowledge base pages.

Knowledge Base Customer Portal Demo LiveAgent | Live AgentP0Y0M0DT0H0M307S

Youtube video: Knowledge Base Customer Portal Demo LiveAgent

Live AgentOctober 14, 2024

Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header, and footer. Our free knowledge base software makes creating knowledge-based content that agents and customers can use easy.

4 predefined themes:

Classic
Material
Minimalist
Montana

You can customize colors of:

Header
Main action button
Main action button – Hover
Secondary action button
Secondary action button – Hover
Right box
Category icon
Article icon
Item color
Title color

Different content for Agents and customers

You can add separate articles and categories to your help desk knowledge base customer service software that are not accessible to your customers but can be seen only by the agents (internal articles, categories). This ensures that your customer support knowledge base can serve both external customers and internal support teams with relevant information.

create-articles-knowledge-base-LiveAgent

Knowledgebase resources

LiveAgent’s knowledge base software allows you to build a robust customer knowledge base for both agents and customers. Learn how to create multiple self-service portals, offering comprehensive resources to enhance customer satisfaction.

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Create multiple self-service portals

Have multiple brands or products that you manage with LiveAgent? No problem, create a unique customer portal for each! Try it today. No credit card required.

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Help desk software

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Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.