Knowledge Base features
Create a customizable knowledge base for your customers with LiveAgent. Enjoy self-service portals, articles, forums, and feedback boards. Personalize themes, a...
2 min read
Knowledge Base
Self-Service
+2
What is Multi Knowledge Base?
Multi Knowledge Base gives you the opportunity to create an unlimited amount of separate customer portals, where each single one of them can have its own unique design, settings, and content. This is very useful for those companies, which want to distinguish their customer support portals and follow their branding guidelines.
How to enable Multi Knowledge Base
Make sure the switcher is green – this will indicate to you that it’s active. The second step is to actually create an additional knowledge base. Once you go to the ‘Customer Portal" in your admin panel, you’ll see a new button there – ‘Create". Clicking on it will initiate the process. Follow our step-by-step guide to have the best possible overview.
Each knowledge base contains the same types of the available content:
- Articles
- Forums
- Feedback boards
- Widgets
Each additional knowledge base is rated at early bird price, $19.
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Why is Multi Knowledge Base valuable?
Creating multiple knowledge bases offers several key advantages:
- Unlimited customer portals - Create as many separate portals as you need for different clients or departments
- Unique branding - Each portal can have its own unique design, settings, and content
- Better organization - Keep customer support organized by client, product, or department
- Improved customer experience - Customers see only the information relevant to them
- Scalability - Grow your support infrastructure without limitations
- Cost-effective - Additional knowledge bases are only $19 each
- Flexible content management - Use articles, forums, feedback boards, and widgets in each portal
What content types can you include?
Each knowledge base contains the same types of available content:
- Articles - Create comprehensive knowledge base articles with your WYSIWYG editor
- Forums - Enable community discussions and peer-to-peer support
- Feedback boards - Collect customer feedback and feature requests
- Widgets - Add customizable search widgets to your website
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Knowledge base resources
Learn more details about Multi Knowledge Base and customer portal configuration:
