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With LiveAgent’s powerful ticketing tool, you no longer have to worry about limiting your agents to working on just one ticket at a time. The ticketing tool offers the flexibility to have multiple tickets opened simultaneously, allowing your support team to efficiently switch between different customer inquiries and solve them all at the same time. This functionality enables agents to maximize their productivity and effectively manage a high volume of tickets.
If you want to restrict your agents to work only on one ticket at a time, you can do that by switching the “To solve” algorithm on in your customer support ticket system.
Answering multiple emails at once?
Take advantage of our multiple tabs feature that allows you to work on multiple tickets simultaneously. Try it today. No credit card required.
To solve button
By clicking on the “To solve” button, agents can open tickets that are assigned to them and need to be solved.
There is also the possibility to setup a feature where your agents will be able to answer tickets opened from the “To solve” button only. In this case, agents won’t be able to answer tickets opened from the ticket list. They will be able to open only one ticket at once, so multiple ticket tabs won’t be enabled and agents will have to solve each ticket in order.
Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!
Explore ready-made ticketing templates from LiveAgent to enhance your customer service efficiency and consistency. These templates, including canned responses and pre-defined answers, help reduce response times, improve service quality, and boost customer satisfaction. Perfect for streamlining workflow and increasing agent productivity. Try them for free and elevate your support game today!
