Multiple ticket tabs

LiveAgent's multiple ticket tabs let agents handle multiple inquiries simultaneously for efficient support, or restrict to one ticket at a time with the "To solve" feature. Try a 14-day free trial.

With LiveAgent’s powerful ticketing tool, you no longer have to worry about limiting your agents to working on just one ticket at a time. The ticketing tool offers the flexibility to have multiple tickets opened simultaneously, allowing your support team to efficiently switch between different customer inquiries and solve them all at the same time. This functionality enables agents to maximize their productivity and effectively manage a high volume of tickets.

If you want to restrict your agents to work only on one ticket at a time, you can do that by switching the “To solve” algorithm on in your customer support ticket system.

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Take advantage of our multiple tabs feature that allows you to work on multiple tickets simultaneously. Try it today. No credit card required.

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To solve button

By clicking on the “To solve” button, agents can open tickets that are assigned to them and need to be solved.

There is also the possibility to setup a feature where your agents will be able to answer tickets opened from the “To solve” button only. In this case, agents won’t be able to answer tickets opened from the ticket list. They will be able to open only one ticket at once, so multiple ticket tabs won’t be enabled and agents will have to solve each ticket in order.

To-solve-button-LiveAgent — To solve button

Multiple data centers

Your data is always backed up with LiveAgent. We have multiple data centers around the world, so you don't have to worry about losing important information.

Ticketing templates

Explore ready-made ticketing templates from LiveAgent to enhance your customer service efficiency and consistency. These templates, including canned responses and pre-defined answers, help reduce response times, improve service quality, and boost customer satisfaction. Perfect for streamlining workflow and increasing agent productivity. Try them for free and elevate your support game today!

Print your Tickets in a printer-friendly version by LiveAgent's feature - Print tickets. Find out more in the article and watch our video.

Ticket export

Effortlessly export tickets into HTML, PDF, or CSV with LiveAgent's powerful export feature. Enhance data analysis, reporting, and integration with this versatile tool. Start a risk-free 30-day trial today and transform your customer service!

Explore the benefits and drawbacks of open source ticketing systems, understand their impact on business operations, and discover the top 5 systems for 2025.

Open source ticketing system: Is it right for you?

Discover the best open source helpdesk ticketing systems for 2024! Uncover the benefits and challenges, compare with free proprietary options, and find the perfect solution tailored to your business needs. Embrace cost-effectiveness, customizability, and community support while navigating potential drawbacks. Visit our comprehensive guide today!

Multiple ticket tabs

To solve button

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