Free Trial
Demo Free Trial
Change language
  1. Features
  2. SLA log report

SLA log report

LiveAgent's SLA Log Report tracks fulfilled and missed SLAs, sortable by various parameters and exportable to CSV, enhancing customer service efficiency. Available in Small, Medium, and Large plans, try it free with no credit card required.

Categories:
Available in:
SLA log report

A SLA (Service-Level-Agreement) is an arrangement to meet targets for replying to the Tickets by your Agents (support representatives), for providing help to your customers.

Providing help based on service levels ensures that you’re delivering quantified and reckonable service. It also provides a more clarified view when issues appear.

Log report

LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and Department. Individual entries can be sorted by Requester, Ticket ID, SLA Start time, Department, Agent, Due date, Closed, and SLA remaining/overdue time. SLA Log can be exported to a CSV file.

SLA-log-report-LiveAgent
SLA log report

Learn from agent availability reports

Generate agent availability reports to get an overview of how long and when your agents were online. Try it today. No credit card required.

Start free 30-day trial Schedule a Demo
Related Articles
Identify negative trends in your customer support and act accordingly with LiveAgent's feature - Agent ranking. Let your customers rate your agents.

Agent ranking

Identify negative trends in your customer support and act accordingly with LiveAgent's feature - Agent ranking. Let your customers rate your agents.

Keep track of time spent solving a ticket with time tracking. Time tracking works automatically when an agent is active in a ticket.

Time tracking

Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!

Customize your sound library and get yourself some custom alerts for new tickets, calls, chat messages, connections and more.

Sounds

Customize your LiveAgent notification sounds effortlessly! Choose from existing options or upload your own to create the perfect alert for every event. Start your free trial today—no credit card required. Experience personalized sound notifications now!

LiveAgent makes it easier for you to follow up on your tickets via Slack notifications. LiveAgent’s Slack integration lets you see what is happening.

Slack notifications

Stay on top of customer inquiries with LiveAgent's Slack notifications. Seamlessly integrate Slack to receive real-time alerts for new tickets and updates, boosting team communication and efficiency. Try it free with no commitment and never miss a ticket again!

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Decline Accept
Start Free Trial x