Softphones

LiveAgent's hosted call center software supports softphones for VoIP calls from devices, enhancing customer support. Compatible with popular clients like MicroSIP and X-Lite, it offers a free trial, multiple call options, and seamless integration.

Categories:

Call Center

Available in:

Large

Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.

LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).

Calls are still being handled, recorded, and tracked by LiveAgent itself.

Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.

Softphone clients

that enable users to make VoIP calls:

MicroSIP
X-Lite
Ekiga
Jitsi
Linphone
Icanblink
and more…

iOS and Android devices with SIP functionality

LinPhone
3CX
Zoiper
and more…

Knowledgebase resources

Learn more details

Organize your calls with LiveAgent

Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 30-day trial today!

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Features

Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!

Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.