Demo
Demo Free Trial
Change language
  1. Features
  2. Time report

Time report

LiveAgent's Time Report feature tracks time spent by agents on customer support tickets, offering automatic and manual tracking options. Generate detailed reports to enhance efficiency and customer satisfaction. Try it free with no credit card required.

Categories:
Available in:
Time report

Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility of the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. Additionally, you can force agents to submit the time spent manually, and add a note if necessary.

Time is tracked only if an agent is active in a ticket (time tracking stops after 30 seconds of inactivity).

Performance-report-LiveAgent

Time report

LiveAgent enables reporting of Time spent on all tickets from a specific time range. Individual entries can be sorted by agent, ticket, customer, company, report date, billed date, type (manual, auto). A time report can be exported to a CSV file.

Time-Report-LiveAgent
Time Report – All agents

Create a self-service portal

Create a customer portal with knowledge base articles, forums, or feedback boards. Try it today. No credit card required.

Start free 30-day trial Schedule a Demo

Knowledgebase resources

Learn more details

Related Articles
LiveAgent blog shares guides, news, tips & tricks, reviews, and best practices about the customer service industry.

LiveAgent monthly updates: April edition

Discover LiveAgent’s April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration plugin. Read more!

Increase your customer satisfaction with LiveAgent and it's built-in customer satisfaction software measurement tool Nicereply.

Smart customer satisfaction software

Boost customer satisfaction in 2025 with LiveAgent! Deliver personalized, 24/7 support on every channel. Free trial, no credit card needed.

LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo.

LiveAgent Pricing

Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"

Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.

Help desk software

Discover the best help desk software for 2025! Boost customer service with LiveAgent's 30-day free trial, no credit card needed.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Decline Accept
Start Free Trial x