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WhatsApp is one of the most popular messaging platforms available on the market. It allows users to make calls, send messages, and share files thanks to mobile internet network access. The application is free for iOS, Android, Windows, Mac OS, and is also available as a web application accessible via browsers. It has found its place as both a consumer app and as a business app.
Our WhatsApp integration allows you to integrate your WhatsApp accounts into the LiveAgent ticketing system and use it as one of your customer communication channels. Replying to customer messages on WhatsApp is a fast and efficient way to handle customer queries and provide convenient customer service for each customer.
How does the WhatsApp feature work?
LiveAgent connects your WhatsApp accounts and integrates them into the help desk system. Then, it gathers all available WhatsApp conversations and transforms them into help desk tickets, which you can easily access from your universal inbox. This feature is great because you can use it with all of our other essential and advanced features. Thanks to this, you can improve your workflows, provide quicker replies, organize your customer messages, and solve queries much faster.
Why should you provide customer support with WhatsApp?
WhatsApp is popular for messaging in various use cases. It’s ideal for providing quick advice and solving smaller customer requests fast. A great part of WhatsApp conversations is that your customers can engage in both synchronous and asynchronous messaging, leaving the option to set the conversation speed in their hands.
Not every customer may be a fan of social networks like Facebook, Instagram, or Twitter, but they still would like to have the option to have conversations over the internet. That’s what makes WhatsApp a significant customer service channel and a capable business integration for every good help desk.
WhatsApp is one of the most used social messaging channels worldwide, which gives it ample possibilities to become one of your most popular customer service channels. Thanks to being able to send messages over WhatsApp, your customers can chat with your customer support agents anytime, anywhere.
Other great aspects of using WhatsApp for customer service are its speed and convenience, since each outbound message is delivered in real time. WhatsApp messaging encourages shorter messages and faster replies. Amaze your customers with the speed of live chat and the ease of a popular messaging channel.
WhatsApp support with LiveAgent
Instead of using your business phone or the WhatsApp web application to handle customer requests, you can simply integrate your WhatsApp with LiveAgent and turn it into an efficient business solution. You can reply to any customer conversation directly from your ticketing system, and provide a great customer experience just like with any other channel.
Our WhatsApp integration allows you to smoothly connect your WhatsApp account’s Twilio number with the LiveAgent ticketing system. The result is that every incoming message from WhatsApp will be neatly organized in your inbox as easy-to-solve tickets. Integration of your WhatsApp accounts can help you organize your communication and keep it in one place with the rest of the customer messages thanks to our hybrid ticket stream.
WhatsApp integration works well with other ticketing features such as tags, notes, or split tickets. You can even use an automation rule to automate your workflow, and utilize canned messages to send a templated message.
What can you do with WhatsApp integration?
- Answer and initiate WhatsApp conversations from LiveAgent
- Select departments for each conversation
- Connect multiple WhatsApp accounts
- Archive WhatsApp messages in one place
- Use LiveAgent’s ticketing features in WhatsApp communication
- Store all WhatsApp tickets within your LiveAgent help desk system
How to integrate WhatsApp with LiveAgent
- First, go to your LiveAgent account and open Configuration. Select WhatsApp in the left panel and enable the feature.
- Now, select WhatsApp numbers in the left panel and add a new number. Provide the details from your VoIP account provider and save the configuration. That’s it, your WhatsApp business account is now integrated with LiveAgent
How can you benefit from LiveAgent’s WhatsApp integration?
✅ Provide a convenient customer support option
WhatsApp is a widely popular messaging app used by millions of users worldwide. Its convenience for fast and easy communication is undeniable, so why not utilize it as an effective customer support channel? The LiveAgent integration is simple to carry out, while your customers don’t have to download anything extra to start a conversation with customer support.
✅ Increase general customer satisfaction
Your customers can simply find your customer support number and start a conversation within a few seconds. Thanks to WhatsApp’s rapid communication, you can solve less elaborate issues in no time, while your customer’s don’t have to deal with emails or lengthy calls. Solving issues faster leads to increased customer satisfaction, and you are more likely to get repeat customers and clients.
✅ Get competitive advantage
While there are many great help desks with amazing customer service, not every one of them provides support via WhatsApp. Take advantage of our WhatsApp integration and add a new customer service channel with great potential into your help desk. Your customers can simply whip out their phone or use a web app to send you a quick message.
Gain advantage with WhatsApp help desk integration
Start providing amazing customer support with our WhatsApp integration and get ahead of your competition. Try it out with our free 14-day trial and improve your help desk today!
Ready to try out our WhatsApp integration?
Let’s improve your customer support together. Get started with LiveAgent today with our free 30-day trial, and see how easy it is to manage your WhatsApp customer communication with our system.
