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Frustrated with your help desk software?

Don’t let your inefficient help desk software result on your customer satisfaction. Sign up for LiveAgent free trial – test a software with multiple integrations and automations to ensure the fastest ticket wrap-ups.

A reliable ticket system, omnichannel communication and a large selection of features and integrations is what makes LiveAgent the right solution. Unlock premium features for less – get the same feature set as Freshdesk offers for just $49!

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Freshdesk vs LiveAgent at a glance

Feature	LiveAgent	Freshdesk
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	✅Yes
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	✅Yes
Viber	✅Yes	✅Yes
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	✅Yes
Personalization	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	✅Yes
Unlimited 24/7 Support	✅Yes	✅Yes

Cross-channel platform

Take your customer service further with the right software. LiveAgent is a help desk solution that allows you to take your communication even further with all relevant channels. Organize emails, live chat, Facebook, Instagram, Twitter, Viber, phone calls, customer portal inquiries – in the universal inbox.

Forget about piled-up tickets. Unlike Freshdesk, with LiveAgent everything is sorted automatically, according to your preferences.

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Live chat with real-time triggers

LiveAgent’s live chat feature comes with real-time triggers, allowing agents to proactively engage customers by initiating chat invitations based on their behaviour on the website (like time spent on a page or cart abandonment).

It also boasts the fastest live chat on the market, with chat displayed speeds at 2.5 seconds. LiveAgent gives you the freedom to create your own chat button that can be placed anywhere on your website. You can also adjust a chat window according to your personal branding, including welcome message, style, size, z-index, position, custom CSS.

Breaking down language barriers

Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

Try it today

3 reasons companies switch to LiveAgent

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Exceptional call center

LiveAgent has a built-in call center without 3rd party providers involvement. It just takes a few minutes to set it up, connect your devices, and set up numbers for your agents.

Live Agent’s features go further beyond the basics of an average call center. You can benefit from browser to browser calls, eliminating the need for expensive phone equipment, aside from headset. You can add rules for call routing to sort your calls to specific departments, or available agents.

Moreover, the Interactive Voice Response system gathers information during the interaction and responds by executing an appropriate action, such as routing the caller to the correct agent/department or issuing a call-back.

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Affordable and scalable

LiveAgent is the most reviewed and #1 rated help desk software for small and medium-sized businesses. Stay closer to your customers and help them instantly with LiveAgent.

Use the potential of 175+ available help desk features, with flexible pricing plans, providing businesses with the ability to expand as needed, offering more advanced features as companies develop and grow.

See how other customers evaluate their experience with LiveAgent:

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

See why our customers trust LiveAgent over Freshdesk

Platform	Capterra rating	Integrations	Free version	Free trial	Price range
LiveAgent	4.7/5	220+	✅Yes	✅Yes	$15 agent/m
LiveChat	4.7/5	200+	❌No	✅Yes	$20/agent/m
Pure Chat	4.5/5	1000+	❌No	✅Yes	$39/agent/m
Userlike	4.6/5	30+	✅Yes	✅Yes	€90/agent/m
Freshdesk	4.5/5	70+	✅Yes	✅Yes	€18/agent/m

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.