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Fed up with your help desk software?

LiveAgent is a web-based help desk solution ready to help you provide better experiences for your customers. Take your customer service to the next level with more than 175 features and customizable help desk tools such as the fastest live chat widget, a reliable ticketing system, phone center capabilities, and a knowledge base.

LiveAgent also provides social media integrations with Facebook, Twitter, and Instagram to help you provide better customer experiences on social media.

Improve your customer management and help your customers with LiveAgent starting today. Keep reading to find out more about our chat software or start your free 14-day trial. No strings attached and no credit card info required.

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Genesys vs LiveAgent at a glance

Feature	LiveAgent	Genesys
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	✅Yes
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	✅Yes
Video Calls	✅Yes	✅Yes
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	❌No

The fastest chat software

Want to send your messages faster and help more website visitors? Get faster connections with customers thanks to the fastest live chat widget on the market that displays in just 2.5 seconds.

Our chat widget has advanced features that make it the right chat solution for every business. Take advantage of proactive chat invitations or real-time typing-view and assist your customers faster.

Use visitor monitoring to keep track of information like customer history, site referrer, or geo location to make workflow easier.

Discover the fastest live chat

Unified agent workspace with the right toolset

Working with customers on a daily basis can be a difficult job without the right tools. Live chat is one of the greatest and most useful tools available, but what about customers who prefer other forms of communication?

Our unified agent workspace has a reliable ticketing system that streamlines all of your communication into one unified inbox.

Connect your email accounts, Facebook, Twitter, Instagram, Viber, WhatsApp, set up a call center with video chat options, and create a knowledge base filled with useful content to get the most from the multi-channel engagement capabilities that LiveAgent offers.

Every tool you need under one roof

Great features don't have to be expensive

Improve customer segmentation with tags, notes, and contact groups while improving agent productivity and engagement with awards, badges, and gamification features.

Send mass emails, craft email templates or integrate many other applications you use daily to satisfy your customer base. Consider your company size and choose the right plan for an affordable price. You don’t have to go bankrupt to turn visitors into happy customers.

Help desk software can be affordable and LiveAgent proves that. Go ahead and see the pricing. Choose if you want LiveAgent to be knowledge base software with a chat feature, the ultimate call center, or a simple ticketing system for email customer support.

Join other companies that switched to LiveAgent

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

Ready to try it out?

Get familiar with LiveAgent and see if it’s the right fit for your business. Test our live chat, ticketing tools, knowledge base and other capabilities completely for free. Click on the button below to start your free 14-day trial.

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Considering a switch from Genesys? Discover LiveAgent's robust help desk software with a unified ticketing system for email, chat, social channels, call centers, and more. Enjoy a free 14-day trial with no credit card required. Experience seamless migration, superior features, and enhanced customer support. Start your LiveAgent journey today!