Feature | LiveAgent | Gist |
---|---|---|
Ticketing | ✅Yes | ❌No |
Live Chat | ✅Yes | ✅Yes |
Call Center | ✅Yes | ❌No |
Self-Service | ✅Yes | ✅Yes |
✅Yes | ✅Yes | |
✅Yes | ✅Yes | |
✅Yes | ❌No | |
Viber | ✅Yes | ❌No |
✅Yes | ✅Yes | |
Knowledge Base | ✅Yes | ✅Yes |
Customer Forum | ✅Yes | ❌No |
Automation and Rules | ✅Yes | ✅Yes |
API | ✅Yes | ✅Yes |
Interactive Voice Response (IVR) | ✅Yes | ❌No |
Video Calls | ✅Yes | ❌No |
Unlimited History | ✅Yes | ✅Yes |
Unlimited Websites | ✅Yes | ✅Yes |
Unlimited Chat Buttons | ✅Yes | ❌No |
Unlimited Tickets/Mails | ✅Yes | ✅Yes |
Unlimited Call Recording | ✅Yes | ❌No |
Unlimited 24/7 Support | ✅Yes | ❌No |
If you would like to utilize a migration plugin, just let us know and we’ll add it to our list of tasks. You can complete a manual migration in the meantime.
Migrate agents, admins, end users and customers with ease.
Migrate all your department and ticket tags.
Migrate tickets, attachments, user fields, and ticket fields.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Get LiveAgent free forever or choose one of our three paid plans.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
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Looking for a Groove alternative? LiveAgent is the perfect help-desk solution with over 179 features and over 40 integrations.
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Switch from Hesk to LiveAgent and get a multi-channel ticketing system that handles social media and a super-fast live chat widget.
Are you looking for a Helpshift alternative?
Discover why LiveAgent is the ultimate Helpshift alternative, offering unmatched features like 24/7 customer service, no setup fees, and a 30-day free trial with no credit card required. Elevate your customer engagement with our omnichannel help desk solution, trusted by industry leaders like Forbes, Airbus, and Nascar. Enjoy seamless integration across multiple platforms, including social media, and experience the fastest live chat on the market. Visit now to explore how LiveAgent can transform your customer support experience!
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