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Fed up with your help desk software?

HelpCrunch is a great helpdesk software but you might want to try something else. LiveAgent does more than just live chat. Connect your email, social media, knowledge base and call equipment to provide a full service for your customers.

LiveAgent has more than 175 features, over 40 integrations and a great price tag to bring you the best way to communicate with your customers.

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HelpCrunch vs LiveAgent at a glance

Feature	LiveAgent	HelpCrunch
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	✅Yes
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	❌No
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	❌No
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Powerful HelpCrunch alternative

Customer support should be about giving your customers multiple ways to connect with you. Increase your customer engagement and help them via any channel, whether it’s live chat or Instagram, with LiveAgent’s powerful social media customer support software.

LiveAgent has three paid plans that offer you exactly what you need to cover everything. A reliable ticket system will take care of organizing all of the communication and you can focus on the important – helping your customers.

Would you like a faster live chat?

Live chat is an essential tool when it comes to providing customer support. Since it’s about instant communication, speed should be a top priority. LiveAgent’s web chat software will allow you to provide the best customer experience possible.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You cannot get anything faster than that. Don’t keep your page viewers waiting and turn them into paying customers.

Reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

With over 175 + features to make your work flow easier and more enjoyable, LiveAgent is more than just a helpdesk ticketing software.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk ticketing software.

Call center support

That’s right. Besides email, social media, knowledge base and live chat, you can also provide support via phone calls. It’s easy.

The set up process is done within minutes and you don’t even need special equipment to make it happen. Make calls via browser, your smartphone or another equipment of your choice. There is no need for 3rd party providers, LiveAgent takes care of this for you.

Get more and save more

LiveAgent has three paid plans packed with features to provide you the best tools for customer support. In case you need something extra, you can buy separate features to add value to your plan.

LiveAgent is the most reviewed and #1 rated service desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

See our pricing plans and find out more!

Compare plans

See why companies switch to LiveAgent

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

Compare us to a different live chat software

Curious to see how we measure up to other popular live chat solutions? Check out our comparison pages and discover all that we have to offer.

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