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Fed up with your help desk software?

Helpshift is a great tool but not every great tool is the right fit for your business. That’s why you might be looking for a good help desk alternative to Helpshift. Have you tried LiveAgent yet?

LiveAgent is the ultimate omnichannel help desk software solution for businesses of any size or trade. Increase your customer engagement, get better feedback and improve your service desk with LiveAgent today. Read more and find out about our ticketing system and other cool tools and features.

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3 benefits of migrating to LiveAgent

Improved satisfaction

Improve customer satisfaction with our chat widget and more features on your website

Better customer engagement

Engage with your customer with proactive features

Saves time and money

LiveAgent won’t ruin your budget, pricing is fair and square. Use just what you need to provide support

HelpShift vs LiveAgent at a glance

Feature	LiveAgent	Helpshift
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Helpshift alternative that won't let you down

Helpshift is simply great. However, there is a reason why competition is there and you might want to switch to a helpdesk software that suits you better. That’s why we’re here to tell you about LiveAgent.

LiveAgent offers you the best tools in one customer service desk solution. This cloud help desk software encompasses a reliable help desk ticketing tool, super fast chat feature, knowledge base, call center, and even support of social media channels, such as Facebook Messenger, Instagram, WhatsApp or Viber. With LiveAgent’s social media customer support software, you can rest assured that you’ll always be a part of your audience’s conversation. Everything is placed conveniently in one dashboard, where you can keep track of all channels. Providing a great customer experience could not be easier with all the tools under one helpdesk ticketing software.

LiveAgent toolset

Ticketing

Live chat

Knowledge base

Call center

Ticketing

Live chat

Knowledge base

Call center

The fastest live chat

LiveAgent is proud to offer a super fast live chat widget on to its customers. And it’s the fastest one on the market, with chat displayed speeds at 2.5 seconds. Now you can truly provide lightning fast help to your customers.

Live chat can do wonders for your customer support desk. Turn website viewers into paying customers by placing a chat invitation on your website. See what they’re typing before they hit send with real time typing view feature. Provide quick help and information when it’s needed with our help desk ticketing software.

Let's try the live chat

LiveAgent Live Chat Demo | Live AgentP0Y0M0DT0H0M136S

Live AgentOctober 14, 2024

Have a look at our chat in action

Find out how our chat works and what you can do with it in this video.

Feel free to also browse through our LiveAgent YouTube channel to find more videos about tools and features in our service desk software

Get satisfaction with the right support tool

In order to lead and work in a great contact center, and get great feedback you need to be satisfied with your customer support software. That means getting great customer experience besides core functionalities.

LiveAgent offers 24/7 support delivery to all of its clients and we aim to provide complete experience with it, alongside our toolset. We use the same tools as you do, so you know what to expect. Contact us any way you want to. Send us an email, call us or chat with us. It’s your choice and we’ll do our best to provide you with the best user experience and troubleshooting advice.

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Have a look at our customer experience results

Compare us to different help desk software

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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