Are you looking for a Helpshift alternative?

Discover why LiveAgent is the best Helpshift alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Helpshift is a great tool but not every great tool is the right fit for your business. That’s why you might be looking for a good help desk alternative to Helpshift. Have you tried LiveAgent yet?

LiveAgent is the ultimate omnichannel help desk software solution for businesses of any size or trade. Increase your customer engagement, get better feedback and improve your service desk with LiveAgent today. Read more and find out about our ticketing system and other cool tools and features.

  • Software Advice Front Runner for Top Customer Service Software 2025
  • Capterra customer service shortlist badge 2025
  • GetApp category leaders in Customer service software
  • SourceForge Leader for winter 2025 badge award

3 benefits of migrating to LiveAgent

Improved satisfaction

Improve customer satisfaction with our chat widget and more features on your website

Better customer engagement

Engage with your customer with proactive features

Saves time and money

LiveAgent won’t ruin your budget, pricing is fair and square. Use just what you need to provide support

HelpShift vs LiveAgent at a glance

FeatureLiveAgentHelpshift
Feature
Ticketing
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Live Chat
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Call Center
LiveAgent
✅Yes
Helpshift
❌No
Feature
Self-Service
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Facebook
LiveAgent
✅Yes
Helpshift
❌No
Feature
Twitter
LiveAgent
✅Yes
Helpshift
❌No
Feature
Instagram
LiveAgent
✅Yes
Helpshift
❌No
Feature
Viber
LiveAgent
✅Yes
Helpshift
❌No
Feature
WhatsApp
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Knowledge Base
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Customer Forum
LiveAgent
✅Yes
Helpshift
❌No
Feature
Automation and Rules
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
API
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Interactive Voice Response (IVR) 
LiveAgent
✅Yes
Helpshift
❌No
Feature
Video Calls
LiveAgent
✅Yes
Helpshift
❌No
Feature
Unlimited History
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Unlimited Websites
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Unlimited Chat Buttons
LiveAgent
✅Yes
Helpshift
✅Yes
Feature
Unlimited Tickets/Mails
LiveAgent
✅Yes
Helpshift
❌No
Feature
Unlimited Call Recording
LiveAgent
✅Yes
Helpshift
❌No
Feature
Unlimited 24/7 Support
LiveAgent
✅Yes
Helpshift
✅Yes
increase availability

Helpshift alternative that won't let you down

Helpshift is simply great. However, there is a reason why competition is there and you might want to switch to a helpdesk software that suits you better. That’s why we’re here to tell you about LiveAgent. 

LiveAgent offers you the best tools in one customer service desk solution. This cloud help desk software encompasses a reliable help desk ticketing tool, super fast chat feature, knowledge base, call center, and even support of social media channels, such as Facebook Messenger, Instagram, WhatsApp or Viber. With LiveAgent’s social media customer support software, you can rest assured that you’ll always be a part of your audience’s conversation. Everything is placed conveniently in one dashboard, where you can keep track of all channels. Providing a great customer experience could not be easier with all the tools under one helpdesk ticketing software.

LiveAgent toolset

The fastest live chat

LiveAgent is proud to offer a super fast live chat widget on to its customers. And it’s the fastest one on the market, with chat displayed speeds at 2.5 seconds. Now you can truly provide lightning fast help to your customers. 

Live chat can do wonders for your customer support desk. Turn website viewers into paying customers by placing a chat invitation on your website. See what they’re typing before they hit send with real time typing view feature. Provide quick help and information when it’s needed with our help desk ticketing software.

Definition of customer engagement
LiveAgent Live Chat Demo | Live AgentP0Y0M0DT0H0M136SYoutube video: LiveAgent Live Chat Demo
Live Agent

Have a look at our chat in action

Find out how our chat works and what you can do with it in this video. 

Feel free to also browse through our LiveAgent YouTube channel to find more videos about tools and features in our service desk software

Get satisfaction with the right support tool

In order to lead and work in a great contact center, and get great feedback you need to be satisfied with your customer support software. That means getting great customer experience besides core functionalities. 

LiveAgent offers 24/7 support delivery to all of its clients and we aim to provide complete experience with it, alongside our toolset. We use the same tools as you do, so you know what to expect. Contact us any way you want to. Send us an email, call us or chat with us. It’s your choice and we’ll do our best to provide you with the best user experience and troubleshooting advice. 

3,000+ Trustpilot | GetApp | G2 crowd reviews

get inspired

Save more with LiveAgent

Have a look at our customer experience results

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LiveAgent is a help desk solution that allows you to take your customer service further. Email, live chat, social media (Facebook, Instagram and more).

Looking for a Front alternative?

Discover LiveAgent, the top Front alternative with 24/7 support, no setup fees, and a free trial. Elevate your customer service now!

LiveAgent is the ultimate customer support solution. Choose from our three paid plans or select individual features for your business needs.

Looking for a Vision Helpdesk alternative?

Discover LiveAgent, the ultimate Vision Helpdesk alternative! Enjoy 24/7 support, multi-channel features, no setup fees, & a free 30-day trial!

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