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Fed up with your help desk software?

Go beyond customer expectations and provide the best customer service via all popular communication channels. LiveAgent unifies emails, live chat, social media, call center and customer portal into one convenient place where you can take care of customer conversations.

Providing world-class customer service doesn’t have to be expensive. LiveAgent offers affordable paid plans suitable for most businesses. Keep reading to find out more or get the LiveAgent experience with our free 30-day trial today.

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HelpSpot vs LiveAgent at a glance

Feature	LiveAgent	Help Scout
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	❌No

Universal inbox that handles every channel

Powerful customer service software should help you provide customer care from any channel your customers use. That’s why LiveAgent covers every important channel including email ticketing – perfect Outlook or Gmail alternative, live chat, call center with Viber, customer portal and social media – Facebook, Twitter, WhatsApp and Instagram.

Manage all customer support queries from one place

Chat conversations are a fast and easy way to let your customers reach you from your website. Solve issues quicker with the fastest widget on the market, with chat displayed speeds at 2.5 seconds.

It’s also backed up by a variety of advanced features, such as real-time typing view, proactive chat invitations, and custom chat buttons. Give it a try and see why our customers love it.

Try it out now

The right tool for providing customer satisfaction

Set your own workflow rules with our features

Advanced automation features and filtering are a part of our configurable customer service solution. This is one of the many reasons why we are the best on the market and such a good HelpSpot, Smartsupp, or Intercom alternative. Every tool is backed up by a set of features that make your workflows easier and provide you with some breathing room whenever you need it.

Take a look at the full list of LiveAgent features and find out more about our reliable and affordable help desk software.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2025, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide. It allows you to always stay in touch with your audience thanks to the best social customer service software.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

Let us show you great customer care

We keep LiveAgent users happy and address any questions or inquiries as soon as we can. This is all possible thanks to our 24/7 customer support. Send us a message or contact us via phone anytime you need us to help you out. Read testimonials and find out why our customers switched to LiveAgent from other help desk solutions.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Are you ready to try it out?

Check out our affordable pricing plans that are suitable for businesses of most sizes. Watch our tour video to get the full experience of LiveAgent or start our free 30-day trial and start providing great customer service today! No credit card info required and no strings attached.

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