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Português Looking for a Hiver alternative?
Discover why LiveAgent is the best Hiver alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Transfer your shared inbox into a multi-channel help desk ticketing solution. LiveAgent handles more client communication with a ticketing system that unifies multiple channels. Improve your help desk with more email accounts, live chat, social media, call center, or customer portal.
Provide world-class customer service and handle more business communication efficiently. Start our free 30-day trial today and get to experience LiveAgent.
Save more with LiveAgent
Hiver vs LiveAgent at a glance
| Feature | LiveAgent | Hiver |
|---|---|---|
| Ticketing | ✅Yes | ❌No |
| Live Chat | ✅Yes | ❌No |
| Call Center | ✅Yes | ❌No |
| Self-Service | ✅Yes | ❌No |
| ✅Yes | ❌No | |
| ✅Yes | ❌No | |
| ✅Yes | ❌No | |
| Viber | ✅Yes | ❌No |
| ✅Yes | ✅Yes | |
| Knowledge Base | ✅Yes | ✅Yes |
| Customer Forum | ✅Yes | ❌No |
| Automation and Rules | ✅Yes | ✅Yes |
| API | ✅Yes | ❌No |
| Interactive Voice Response (IVR) | ✅Yes | ❌No |
| Video Calls | ✅Yes | ❌No |
| Unlimited History | ✅Yes | ✅Yes |
| Unlimited Websites | ✅Yes | ❌No |
| Unlimited Chat Buttons | ✅Yes | ❌No |
| Unlimited Tickets/Mails | ✅Yes | ❌No |
| Unlimited Call Recording | ✅Yes | ❌No |
| Unlimited 24/7 Support | ✅Yes | ✅Yes |
Handle incoming emails with ease
Tired of handling multiple email logins and switching between windows? Start using a solution that unifies all customer emails into one inbox. LiveAgent’s ticketing system can handle more than Gmail or Outlook, you can also connect email accounts from many different providers.
It’s backed up by advanced filtering and other great features so you can focus providing the best customer experience. Check out the full list of ticketing features LiveAgent offers.
A single platform made for team productivity
Improve your service excellence with additional channels
Provide impeccable service to customers with a varied toolset that handles every important customer communication channel. Get the job done with a customer service platform that comes with email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Instagram and Twitter. Create a powerful workflow between all channels and show your customers a personalized service experience.
Answer customers from popular channels with LiveAgent
Get the fastest chat widget available
Live chat is an amazing tool for providing customer support quickly thanks to a widget placed on your website. LiveAgent has the fastest live chat widget on the market which makes customer messaging smooth and fast. It’s also supported with features such as real-time typing view, proactive chat invitations and more that provide enhanced functionality. Customize your branding to fit your business and provide personal, human-centric service for everyone.
Add live chat widget with modern features to your help desk
Become a happy customer to make your customers happy
We take care of all of our customers and we do our best to provide them with excellent customer service. Our customer support team is ready to help you with any problems or provide you with information whenever you need it. You can contact us 24/7 via email, live chat or simply give us a call. Feel free to also to look through our customer portal that is full of useful articles about LiveAgent.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to switch into a different shared inbox software?
Improve agent productivity with our multi-channel ticketing system today. Simply start your free 30-day trial and try working with LiveAgent toolset. If you want to see everything it can do, have a look at the tour video where we cover most features and how you can use them. Switch to LiveAgent today and provide support to customer across all important channels.
Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.
The right help desk for every business
LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.
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Boost customer support with LiveAgent's all-in-one help desk software. Try free—no credit card needed! Live chat, ticketing & more!"
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