Valuable in every single industry

Discover how LiveAgent improves your software business.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
Used by
Forbes logo
airbus logo
Nascar logo

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Industry background

Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

  • G2 badge for best performer in mid-market spring 2025
  • Software Advice Front Runner for Top Customer Service Software 2025
  • Capterra customer service shortlist badge 2025
  • GetApp category leaders in Customer service software

3 reasons why software development companies choose LiveAgent

Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.

Guide your potential customers through the sales funnel by answering their questions in real-time.

Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.

Forbes logo
airbus logo
Nascar logo
USC logo
eSky logo
Slido green logo
focus on needs - illustration

Focus on needs

Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.

Create the knowledge base

Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.

create the knowledge base - illustration
complete the sales funnel - illustration

Complete the sales funnel

Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?

Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and discover the positive impact of the implementation of help desk software on software development industry

Related Articles to Software & Internet
Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Provide excellent customer service.

Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.

Customize and improve your workflow with tags. View each ticket's contents at a glance and categorize them according to topics or segments.

Tags

Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!

LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.

LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo.

LiveAgent Pricing

Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Start Free Trial x