Avoxi

What is Avoxi?

Avoxi is a cloud communications and VoIP provider. They provide services for call centers, hotels, tour operators, or global enterprises. Their vision is to help teams worldwide communicate more efficiently and give them control and flexibility over their communication needs.

Avoxi offers toll-free numbers from many countries, as well as local numbers. They have experience in many industries, including hospitality, compliance, gaming, IT support, finance, insurance, or outsourcing.

Avoxi and LiveAgent are VoIP partners. You can utilize Avoxi as your VoIP provider in LiveAgent help desk software.

How can you use Avoxi?

Avoxi can provide you with a VoIP service for making calls over the internet. LiveAgent can handle all call center tasks and help you manage customer relationships.

LiveAgent’s toolset can help you take care of call communications and routing, allow you to manage your cloud call center, improve the quality of communication with your customers, and help increase customer engagement.

All of this is possible with advanced features such as IVR trees, call buttons on your websites, call routing, video calls, and unlimited call recordings.

Does it cost anything to integrate Avoxi?

Avoxi is an independent company that charges for its services. However, the LiveAgent integration with Avoxi is free of charge and can be accessed at any time without paying extra.

What are the benefits of using Avoxi?

• Free integration with LiveAgent
• Call from various devices
• Improved customer service processes
• Reliable cloud phone solution

How to integrate Avoxi with LiveAgent?

LiveAgent has Avoxi as a built-in feature, so there is no need for plugins or third-party solutions. The feature is included in your LiveAgent plan, and all you have to do is connect your Avoxi phone number to your LiveAgent account. Please have a look at the guide below to learn how to do it. 

• In case you don’t have your Avoxi account, create one here. Avoxi’s representative will contact you to discuss what kind of solution you need. Once you have access to your account, you will need your username, password, and your custom phone number for the next steps.
• Into your account, you will need configure few settings as follows:
• Add new SIP URI where:
  • Protocol: UDP
  • Hostname is taken from template description. URI must looks like sip:{+E.164}@1-sip-la-us-tx.ladesk.com:5060
• Add SIP URIs to Routing Rule Targets (Numbers)
• Add a SIP Trunk where:
  • AUTHENTICATION TYPE: Basic
  • PROTOCOL: UDP\TCP

• Go to your LiveAgent account and then go to Configuration > Call > Numbers. Click on the orange button to create a new number. Select Avoxi from the selection of providers. 

• Now you have to do a quick configuration. Provide your username, password, and your Avoxi phone number in the respective fields. You can also select the department the calls will be routed to, number prefix, a custom name for the Avoxi phone number, and the option to record your calls. When you’re done, click on Add. 

Your Avoxi phone number is connected to LiveAgent and is ready to be used.

Would you like to integrate more apps you use daily? Please have a look at our integrations page and find more about joint workflows. You can also look at all of the features and tools LiveAgent offers or check out our product tour video below.