CommuniGate Pro

What is CommuniGate Pro?

CommuniGate Pro is a carrier-grade unified communications server that also includes a development platform. There are APIs for authentication and various helper applications. The system is Internet Protocol-based and it’s written in C++. CommuniGate Pro also includes a mail transfer agent with a webmail interface that supports POP3/IMAP and SMTP. It provides its users with advanced mail filtering, the ability to subscribe to multiple mailboxes, and supports SPAM and antivirus protection via modules. 

How can you use CommuniGate Pro?

CommuniGate Pro makes an ideal solution for developers and companies that focus on do it yourself approach. It also proves useful with its SPAM and antivirus options that protect you and your company communication from unsolicited or dangerous emails. CommuniGate Pro email offers flexibility for everyone who needs it, and it can integrate with the LiveAgent help desk system. 

Handling email with CommuniGate Pro is a fantastic solution for most companies that need to handle email communication with flexible options. However, companies that need to handle a large number of customer requests and solve them efficiently can use LiveAgent to make customers happy. 

A help desk ticketing system can help you tremendously with providing any type of customer support. LiveAgent help desk can gather all of your email communication and turn it into tickets that can be easily organized and distributed between customer support agents. The solution is fully featured, so your workflow can improve and your customers can become satisfied.

Improve your day-to-day activities with features that focus on productivity. Start organizing your tickets with filters, tags and departments. You can also split elaborate tickets that require additional attention and reply faster with canned messages. Ready to finish for the day? Make sure you set up business hours or take a break when you need to.

Email is not the only thing that can be integrated. Set up your call center and knowledge base, create a custom live chat widget for your website, or connect Facebook, Instagram, Twitter, WhatsApp and Viber. Every single piece of communication will be organized in the ticketing system, so you won’t lose your cool and track of what’s happening. 

What are the benefits of CommuniGate Pro?

• Development platform
• Flexible mail transfer agent
• SPAM protection 
• Antivirus protection via modules

How to integrate CommuniGate Pro with LiveAgent?

Once you have your CommuniGate Pro email ready you can easily connect it with your LiveAgent ticketing system. The process is simple and takes just a few minutes to complete. Have a look at the integration guide below to see how to do it. 

• Need to set up CommuniGate Pro first? Head over to their website and download what you need. Have a look at the website and get all the help you need with installation. When you’re done with the setup, continue with the next steps. 

• When you have everything ready, head over to your LiveAgent account and go to Configuration > Email > Mail Accounts. Click on the orange Create button and then select Other. Choose IMAP/POP3 between the two options.

• All that’s left to do is to fill out your details in this next section. Your email address, login information, password as well as port and server are mandatory fields. You can also select the department that will handle email communication from this account and specify other settings. Once you’re done, click Add at the bottom and you’re done. 

The integration is complete and you can test it out. Check your LiveAgent ticketing system and answer customer emails with ease. If you want to learn more about customer support and help desks, check out LiveAgent Academy articles. You can also learn more about LiveAgent by watching the tour video below or browsing through our features page.