Feederloop

Feederloop integrates with LiveAgent to offer live video calls, co-browsing, and session replays via a website widget. This enhances customer communication and sales, allowing seamless video chats directly from a live chat session.

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Phone

Feederloop integration

What is Feederloop?

Feederloop is a service that offers live inbound and outbound video calls, co-browsing, and session replays that can be placed on any website as a widget. It also offers great analytics features, a voice message service, as well as team management features. Feederloop can be used in many scenarios, such as providing convenient communication options for clients or customers, improving hiring and onboarding processes, as well as increasing sales team capabilities with a handy tool.

How can you use the Feederloop integration with LiveAgent?

The Feederloop integration lets you connect with a customer via video chat directly from the LiveAgent live chat. Whenever you’re chatting with your customers, you can see a link to join the customer’s session in Feederloop in the ticket panel on the right. When you join, you have access to all features available in Feederloop, so you are not limited to just video calling. You can start screen sharing and co-browsing. Your customers don’t even have to leave your website, everything is available to them in one place.

LiveAgent Feederloop integration inside ticket

What are the benefits of using the Feederloop integration with LiveAgent?

Call and video call with customers from chat
Easy to implement and use
Screen sharing and co-browsing
Everything is available directly from your website

How can you integrate Feederloop with LiveAgent?

The integration with Feederloop is simple and takes just a moment to complete. Follow the steps and integrate Feederloop with LiveAgent in no time.

The first step is to login to Feederloop or create an account at the Feederloop registration page and implement Feederloop according to the handy guide available on the introduction page. Once you get done, go to Admin > Integration and activate the slider on the LiveAgent card.
Now go to your LiveAgent account and open Configuration > System > Ticket fields. Create a new ticket field and fill out the fields with the information below and save the changes.

Code: join_in_feederloop
Name: Join in Feederloop
Type: Textbox
Validator: Web address / URL
Visibility: Show if used

That’s it! Now you can join in a Feederloop video chat with your customers at anytime during the live chat sessions in your LiveAgent ticketing. You can find a link for joining a Feederloop call in the right ticket panel.

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